Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
Last Activity: Jun 09 08:08:27
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Here in Shopify Support, we hear a lot of the same questions from potential merchants: How much does it cost to start a business? Is it free? The answers vary depending on what indust...
Our Design Policy states that if you're using a free theme from Shopify, then our Support team might be able to help you with supported tutorials and other small changes. Although Shopify can help yo...
Important Notice: The Facebook Shop and Instagram channels are being sunset on February 26, 2021. The Marketplace channel is being sunset on February 12, 2021. If you are using the...
While by default, Shopify themes are set to English, some themes do have a number of alternative language options. For themes that include multiple languages, you can simply change the theme language...
Introduction It is known that promoting an online store can be a costly process as a lot of money can be spent on ads which may not always see a return on investment. As this is a necessary risk wh...
Note: If you're using a free theme from Shopify, then our Support team might be able to help you with these tutorials. Although Shopify can help you with many customizations, some kinds of cu...
Trust is some of the most important currency you deal with when running an online store. There are millions of stores online these days and a lot of people have had at least one bad experience when s...
The Shopify Community is a great place to find support from a large range of people such as Shopify Advisors, Shopify Partners, Experts, and as well as other merchants. Here are a few tips you should...
Print-on-Demand is a process where you work with a supplier to customize their existing products (such as t-shirts, mugs, baseball caps, etc) with your own designs to sell under your brand. It is a f...
This tutorial details how to remove the Express Checkout buttons from the first page of your checkout. When we say Express Checkout Buttons we are referring to the accelerated checkouts such as Apple...
Welcome to Shopify! There are a few things to check out before creating your first online store. In this post, we’ll walk you through the key points. Now, let’s dive in! Pricing Plans: Shopify h...
Welcome to Shopify's Support Community Shopify is a multi-channel commerce platform that lets you start, grow, and manage a business. You can sell on the web, mobile, social media, online marketpl...
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User Activity

Hey there, @readytocry!   That is the expected behavior, yes!    All the Best, Bo 
Hey there, @garcia-denise    I am sorry you are in this situation. You will need to contact support directly as outlined in my answer above.    All the Best, Bo
Hey there, @swpodrinja    Bo here from Shopify Support!    That is a really good question. So must third-party payment gateways do require you to be a registered business. This is for legal reasons as they need to make sure people who are using their...
Hey there, @Dragnes    In order to use Shopify Payments, you do need to be located and operating your business from one of our supported countries such as the UK. Stripe is currently unavailable in Turkey. You can see what gateways are available in T...
Hey there, @NicolasMaverde    Bo here from Shopify Support!    I would recommend posting this query in its own thread in the design board so more people will be able to see it and assist with it. Make sure to read Help Us Help You before posting.    ...
Hey there, @Sforero    Great question. We have a great guide to capturing payments on Shopify here. You can set your payments to be captured manually, so, when you have marked your payments as shipped you can then manually capture the payment as well...
Thank you so much for getting back to me! I was speaking with a colleague and you will need to contact PayPal support directly to set up this guest log in feature on your PayPal account. This log in feature will not be available to every country. You...
Hey there, @vkstor    Bo here from Shopify Support!    That is a really interesting issue. Taking a look at your store, I am not having any issues checking out: Are you only seeing this when you are browsing from India? Looking forward to hearing fr...
Hey there, @nevillelewis    Bo here from Shopify Support!    That is a great question. There are a number of apps that have this functionality: Multi Currency Auto Switcher by Mageworx is $4.99/month and comes with a 7-day free trial. It has 30 revie...
Hey there, @kelsycolbeth    Bo here from Shopify Support!    I noticed that this is your first post here so welcome to the Shopify Community. I have written this guide on getting support from the Shopify Community here so you are best equipped when l...
Great question!  I would advise you to have a look at their order timeline. If they refunded the order in full, then the full amount will be taken; if fees were already deducted, we will not take it twice.   In your case, as this payout already occur...
Hey there, @internatmacshop    Bo here from Shopify Support!    Thank you for reaching out regarding this. Those are great questions. So, Shopify refunds the amount right away to the customer on your behalf, the amount refunded is then deducted from ...
Hey there, @Selvence    Bo here from Shopify Support!    Thank you for reaching out regarding this. Generally speaking, Shopify Support are not able to help with third party theme issues, however, in this rare instance I am able to assist as this can...
Hey there, @Kesia    You will need to reach out to our support team directly to see about a refund. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live ...
Hey there, @cgisolutions    Bo here from Shopify Support!   Thank you so much for reaching out regarding this. If your store has frozen the app developers will not be able to charge your card and you will not be charged for this. I am sorry to hear t...
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