Hi There, Using that theme hack documented a few years back, we added sections onto other pages and haven't had an issue for years. However, since hooking up Theme Kit, we've noticed that each time...
Hi There, Brute-forcing large-scale content and design changes onto live shops is madness Staging content changes for testing and approval is a basic development best-practice in 2020 How do you ...
Hi There, Over the past few months, we've noticed that upon signing up to our newsletter, some customer names get hashed (see attached). At first we assumed it was s...
Hi There, We have lots of products we don't currently sell but it's likely we'll sell them in the future. We need the ability to archive these products so they stop clogging up the ...
Hi There, once Shopify's gift cards are used, they're unnecessary land fill - right? How about a small card with an included envelope instead? Or anything else that's recyclable. As a work a...
Hi There, can we use 'sections everywhere' yet or is that still being worked on? The docs explain seperate features but it's kind of confusing understanding how everything fits together - is...
Our partner account is filled with unneeded dev stores, we've contacted support, read posts and help articles etc but can't get rid of them. Things we've tried... 1. Close the stores We wer...
Hi there, We have two iPads connecting to a Star TSP143IIILANL printer via wifi. Since an update (5.31 I think) one iPad has had a sketchy printer connection but after updating to 5.35....
Hi There, When a per product discount is entered and the customer buys three units, the discount isn't multiplied by the number of units entered. If we need different discounts for the sam...
Hi There, The title says it all, we often wait days (sometimes 4 days) to get paid from Shopify Payments but other online payment services we use pay overnight. Is there an approval...
Hi there, Are we missing something basic or is there no way to see top-line stock details like: - Total units on hand - Total units on hand by category - Value of total stock on hand - V...
Hi There, We have an on-again/off-again issue where Gmail and some New Zealand ISPs label our Shopify order and shipping notification emails as SAPM like this... host mx.xtra.co.nz[...
Hi There, Our receipt order numbers look like this #1-1191 and don't correlate with anything we can find in Shopify. How do we match receipt numbers with actual orders in Shopify? A...
Hi There, When viewing the 'Sales by product' report, how do you filter the list by product SKU? See attached - are we missing something basic? Any pointers in the right direction w...
Hi There, Customers sometime enter incorrect billing address details, particularly post codes. This particularly occurs when using Shopify POS during a sale - they can't remeber some details...
Hi There, We're completely deflated so this isn't an angry complaints post, and isn't meant to annoy so we hope people don't take it the wrong way. It's a genuine ask for help understanding ...
Hi There, I've just got started with theme kit, pulled our current theme, and noticed multiple instances of google ad services scripts. I'm guessing this is the result of installing and...
Hi There, Does anyone use Atom with Liquid and also understand Regex? The Liquid syntax for Atom is missing a definition like this one for JS, so auto-indent doesn't...
Hi There, A dev version of a website is not only a (very) basic development workflow, it's the best way to design a great site. If you don't have content relevent to the company/brand/product, wha...
Hi There, How do you create a dev version of a live Shopify site so that design/content/structural changes don't affect the live site? Totally confused sorry, any pointers in the right directio...
Hi There, We have free shipping but need basic, item-based shipping for other countries - i.e a flat rate of $69 per item. There seem to be more complicated weight and price based shi...
Hi There, Title says it all, how do we rename customer groups? Cheers Ben
This is a constant frustration, we have a lot of trouble with this via the Shopify app and Shopify POS. Many things crop up in retail or at fast-paced consumer shows where we need to ass...
Hi There, I'm a store ownere with limited php knowledge and this is how we handled multi-regions on a php-based CMS. Can the same or similar outcomes be acheived in Shopify? ...
Hi There. The phone field in the iPad app doesn't use the phone keybaord which makes it confusing, fiddly and time-consuming to enter a correctly formatted phone number (like +613 XXXX X...
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User Activity

Thanks so much for the reply @PaulNewton, great idea to only use apps from a single developer, they're more likely to talk to each other - right? Just to clarify, I'm a designer but I'm actually a merchant, I didn't realise I'd posted as a partner so...
Hi There, Apps don't fully talk to one another, breaking their functions. For example, we can't combine pre-orders with bundles, or free gifts, or cart upgrades etc. After 5 years, we're actually kind of lost and deflated sorry. While some apps are c...
Thank you, much appreciated. Cheers, Ben
Removing the Kit app removed the FB JS and page load is noticeably faster on mobile - thank you.
So just confirming that Shopify loads this stuff automatically by default - for everyone?Or is it because uninstalling Facebook apps doesn't also remove calls to associated JS files?
Hey Guys,How do you stop Facebook JS files from loading? I've tried:Disconnecting the 'Facebook Shop' sales channelRemoving the Pixel from Themes > Preferences > MarketingUninstalling the Facebook appChecking Google Tag Manager for Facebook tagsUsing...
Hi There, We're trying to use the new edit order feature but can't figure out how to add/edit the discount. How do we do that? Any help would be much appreciated. Cheers
We took a bunch of pre-orders 6 weeks ago but because the unfulfilled badge displays incorrect info (see attached), staff, who have now learnt to ignore that badge, missed some orders. Yes, if the orders list was filtered by unfulfilled, it's likely ...
We'd like to offer a lifetime discount to VIPs but in order to make that work, we need to exclude factory seconds. How do we make a discount work for all products, and exclude two of them? Currently, it looks like we have to update the code everyti...
OK, Google turned up a bunch of posts the forum search didn't find but we're very confused sorry: Cancelled orders will still show as unfulfilled and it seems like Shopify staff (the ones I saw) think this is logical, expected behavior? If so, add m...
Hi There, When an order is canclled, it shows as unfulfilled which is very confusing when trying to keep orders to process simple and well organised. We've also tried fulfilling them but they still show as unfulfilled. How do we clean up these orde...
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