Mar 22, 2019
Why would anybody ever use this service? Why would I use a potentially 8 day service to save pennies? The fact that this service comes up as the default USPS service, is a giant pain and a huge chanc...
Mar 2, 2019
Is there really no way to block somebody by name or email or anything? I lost a significant charge-back that was 100% scam. They tell you to do whatever you can to prevent it from happening, yet ther...
I see a big potential for making mistakes, with this often offered as the first default choice on labels. It would be extremely easy to confuse that with priority, and then you have a customer yellin...
Jan 31, 2019
Is there anyway at all to find out the card issuing bank on a card purchase? We waited 2 1/2 months for judgment on what was a ridiculously obvious scam chargeback, only to be told they went in favor...
Sep 1, 2018
Dumb question but I figured someone here probably figured this out already, and it beats spending an hour searching... On my old system, int. and domestic labels were created on separate pages by the...
Thought I had this fixed but apprently not, because I noticed today that customer's notes at checkout were not getting passed to my order notification emails. I have this in the notification email co...
Aug 18, 2018
When in the label making process, is there a way to set it up so it auto defaults to just one carrier? I use USPS about 95% of the time, so it would be cool to just have it default to that, since I d...
Aug 15, 2018
I’m asking this here, just because I have a ton of weight based rates entered, and I’m not sure how to test this without having to remove them all. All of my products have weights and shipping is ...
I’m still trying to change info in the order notification emails. My goal is just to have the most basic, text form of the entire order, with ALL info included. I’m not an expert on code and the help...
Aug 13, 2018
When I try to sort by 'file' in the files list, it just kicks it to a... "You haven't uploaded any files yet" screen. Even though there's tons of files in there. Tried on another browser and same thi...
Aug 8, 2018
I'm probably old fashioned, but... I'm used to using an email app as a major tool for dealing with customers. The email notification and methods for communicating with customers seems very lacking on...
Aug 7, 2018
My understanding is that it is not possible to put a custom message past the cart portion of checkout, i.e.: somewhere in the address entry area. If true, I would like to do the next best thing and p...
Aug 7, 2018
All of my shipping is weight based. In domestic... Let's say I want to create my own fees pound for pound, up to 20 pounds total. So I create those rates in the weight rates section, with my own pric...
Aug 7, 2018
Kind of stumped on this. I've switched over our own domain to point to shopify. The new site here seems to work fine with the old domain. I want to do specific redirects from pages on the old site to...
Aug 4, 2018
A few questions reguarding international shipping... We sell many odd sized items. The dimension restrictions and pricing on these items makes shipping internationaly very complicated. On our old sit...
Is there a relatively simple code modification tha can be done to the Collection List section in the Supply theme, which would allow more than one row of sections on the page? I believe in Debut it d...
We have very large items, and sometimes people will purchase very small accessories to use with them. These small items can easily just be thrown in the box with the large stuff. I have shipping calc...
Jul 4, 2018
I'm in the process of migrating a site. I have some fairly extensive tables on the original site. I've tried to paste the code for those tables into shopify pages, and it mostly works... except that ...
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User Activity
10-02-2022
I would not hold my breath. They've become the typical bloated cluelessmega corp... Responding to all questions and criticisms withmindnumblingly vapid responses from people who just say they're sorry 20times, and have no idea how to fix anything. Nu...
10-02-2022
It's not just Shopify. This has become more of a standard processorthing. PayPal also does it. They will probably mostly all do iteventually. Go back to the start and see what I and others recommendeddoing as far as gov orgs you can complain to. But ...
10-02-2022
Change your settings to 'manual capture' so the payment won't go throughuntil you accept it. That won't help you on returns, but if you waituntil you ship to capture, it will at least save you on cancels.
11-06-2021
As you can see... rather than see each order completely, you’re now forced to look at every segment individually behind menus. This is slow, tedious, and leaves much more opportunity for making errors.
11-06-2021
The new change to the shipping page interface is terrible. Everyone in our org who tried it, hates it. I have no idea why anyone would think that hiding all details for outgoing orders behind a wall of menus would be a good idea. Please put it back t...
05-12-2021
What are pros and cons on Woo that you’ve noticed, vs Shopify?
01-02-2021
Sounds like you are doing big one-off sales of unique items, so in your case, I would definitely turn off the auto capture pref. This way you would have to manually go in and choose to capture the payment at the last minute before shipping on each sa...
09-23-2020
Until you find another processor or platform, try switching to manual capture. At least then you can avoid anything that happens before shipping.
07-04-2020
Yes, complaining to FTC is the best advice. I’ve already done so. Everyone should. Don’t even waste your time talking to Shopify drones… They’ll just make excuses
05-20-2020
File a report with FTC and tell them your story. That’s the only hope.
05-06-2020
One minute you say make the customer happy, then you say don't offer refunds, which is one of the best ways to chase away customers in the first place. You're clueless. Just stop talking.
05-06-2020
>"Give them a break, eat the fees and act like a normal business." Oh OK, so... Company worth 3 billion dollars = "Give them a break". Companies owned by many people who barely make enough to live = "When refunds happen a company has to eat the fees....
04-16-2020
You’re wasting your time. Those people are drones, put there for the sole purpose of handing out meaningless robot responses. They don’t care. File a complaint with the FTC in regards to anti trust. All of the processors are doing this at about the s...
03-20-2020
They sent out an email today saying they’re… "committing over 200 million dollars to help our merchants this year.”’I don’t know what that means. But yeah, they can keep the 200 million and just remove this fee thing. I’d be fine with that. If Stripe...
They couldn’t care less, because their business model is built on failure now, not success. They don’t need businesses to succeed. They make more money by having a constant flow of failures, who pay for a year or so, give up, then get replaced by thr...
