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User Activity

Hi there, @Jay0756!   While we're not able to confirm if a given store is using Shopify a report can be filed using this form.    It's not possible for us to give an update on the investigation of these reports or their outcome, but rest assured all ...
Hi there, @leo789!   You can learn about the aspects of themes that are and are not copied over when updating a theme on our help site.   Specifically, manual code changes would be supported but files in the templates folder would not be.   If you ha...
Hi there, @timpelser!   Can you confirm if you purchased this domain from a third-party provider or if this domain was purchased from Shopify?   If you purchased the domain from Shopify, you can reach out for account support via our Help Centre here....
Hi there, @dyb6119!   Would you be able to check if either of these applies to your store?   - Modified your liquid/theme (or had a developer do it for you)  - Installed one or multiple apps recently    Let us know if neither of these apply to your s...
Hi there, @NAVE1312!   Thanks for those screenshots!   If you can share a link to the product containing these variants from your storefront with us here, we can test this out from our location to see what we can see. 
Hi there @DANHONGGUO!   You can check which payment gateways are available for use where you are by entering your country or region here on our gateway page.    If your store is based in Canada then enter 'Canada' on that page to see which payment ga...
Hi there @JoseUniversal!   If you're looking to create this kind of discount rule to exclude certain products from being covered by a given discount you can look into using one of the discount apps available in our app store.   As with all third-part...
Hi there, @BooksAndCoffee!   This error may relate to a location that requires the use of SKUs, including third-party fulfillment services.   Are you using any third-party fulfillment services for your store?
Hi there, @Nouvelle_Nomad!   The currency you can sell and get paid in for your store would depend on the payment gateway you're working with.   For Shopify Payments you can view the available store currency (for selling) and payout currency (for get...
Hi there, @teekay05!   Thanks for sharing your feedback with us here!   I have been able to file these requests for you internally based on the info you shared above.   Thanks again for taking the time to let us know about this.
Hi there, @James_Williamso!   You are correct here in that Sendle is an external service to Shopify who dictate the package sizes their service can support.   I can share the following info on the accepted package sized provided by Sendle:   Box0kg -...
Hi there, @GThreads!   Thanks for letting us know you have already been able to respond to your request with the required information.   It can take longer to hear back from our specialist support teams, due to their workload and requirement to work ...
Hi there, @aulanagold!   Thanks for letting us know that you've already been able to reach out to support on this topic and that your contact has already been escalated.   No further action is required on your part, as you'll be hearing back from our...
Hi there, @Rich_Rentrop!   You can reach out with any examples of affected orders via our Help Centre here so we can provide account support. 
Hi there, @Danmuges!   I was able to visit your site and use the hamburger menu with no issue from my location.   If you do have any apps or code edits that are in place for your menus or homepage, that is where I would recommend you start troublesho...
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