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User Activity
03-22-2024
Hi there, @sarahp626!
You can learn how to find and edit your store's social sharing image here on our help site.
Hi there, @jorgehp1!
If you have been contacted by one of our specialist teams about the status of your store you can reach out for an update by replying to the email you got from them.
Try checking for a Request ID similar to the one shared abov...
Hi there, @Eileen_An!
As you may already have done, first you would need to go to your Settings in the Facebook Channel, and click on the "Deactivate Shop" button.
After you have disconnected your store you can change the Page/Instagram Account ...
Hi there, @presets!
As per our reply above, you would need to refer to our documentation and contact a legal professional where you are to determine the legality of this in your jurisdiction.
All the best!
03-10-2024
Hi there @aaronmcminn!
Have you been contacted by any of our teams so far about the status of your store?
Try checking your account owner email address including any spam folders to see if you have already been contacted.
If not, you can reach ...
Hi there, @Sue_J!
You can see all the publicly-available info we have on this using the help doc my colleague linked above.
All the best!
Hi there!
Thanks for sharing your feedback with us here in the Community.
I've been able to file a request for this functionality internally based on the information shared here.
Thanks again for taking the time to let us know about this!
03-09-2024
Hi there @Nivg!
If you're looking for support with Meta's Facebook pixel you can consult their support resources here.
All the best!
03-06-2024
Hi there @donnamac!
Thanks for sharing your feedback on this with us here in the Community.
We can file a request internally based on this, if you can reach out via our Help Centre here.
There we can gather more info and submit your feedback i...
Hi there @Perun!
If you're looking for support for Google Merchant Centre you can refer to their support resources.
I managed to find this article there which seems to related to the error you shared here.
All the best!
Hi there, @stephy2!
Thanks for sharing this report with us here and sorry to hear you find yourself in this unfortunate situation.
While I have been able to file a report internally over the use of the Shopify name and logo on this site we would ...
Hi there, @Gab15!
Thanks for reaching out!
If you have not already been contacted via email about your payments account by one of our teams you can get account support via our Help Centre here.
When prompted you can indicate that you need to p...
Thanks for that ticket number!
I can see that the agent you're working with there has gathered the necessary info and escalated your query to the correct internal team.
I was also able to leave a note adding that you're awaiting an update on this...
Hi there, @chrislin!
Sorry to hear you've been having a hard time with this.
While we're not able to provide account support here via the Community I would like to check in on your existing escalated contact to ensure you're in the right place to...
02-12-2024
Hi there, @Webistone!
Could you confirm where in the world you're based first so we can check for availability and requirements for Shopify Payments there?
If you can also confirm what sort of bank account you're adding here (current account, phy...
My Accepted Solutions
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203 | 02-28-2024 10:40 AM | |
406 | 01-29-2024 09:58 AM | |
351 | 01-24-2024 10:40 AM | |
344 | 01-04-2024 11:47 AM | |
200 | 01-03-2024 08:12 AM |