I think Christine is correct.
It is now nearly 2 years of being given the middle finger by Shopify regarding a feature that is unpopular and not fit for purpose. It is a change request that could be so realtively easily satisfied for very little cost.
All that is required is for the application ot allow fulllfilment status to be user defined. It is hardly a restructuring of the whole system architecture.
It has been two years since Shopify clients started posting to this thread with every single post upholding the op - that the change should be made. There has not been one post from a Shopify customer in support of the status quo. The only defense from the company being from the somewhat beligerent Mr O'Fegan. This resposne has been summarily rejected by all other contributors.
The fact that Shopify still hasnt responded in any meaninglful way demonstrates that their product marketing, product support & product dvelopment functions are equally unfit for purpose.
This forum would appear to be not much more than a cosmetic illusion of customer feedback, quality improvement and service development.
I think I speak for us all when I say that if I treated my customers in a similar, boneheaded manner, I'd expect "poor csutomer feedback".
So the only thing I can think of to get the attention of the executive is to take this to the press.
I intend to forward this thread to the BBC and Martin Lewis (MSE).
"Want to buy a tin ear??? Shopify goes deaf to customer feedback......"
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This issue is one that is so obviously a bug/feature that slipped through testing & QA.
It is so blindingly obvious that the store mamager (me) should be able to control the order status and select any tag I like for any order I like. It's MY store!!
Your replies to all these CUSTOMERS of yours in this thread, smack of an organisation that just can't be arsed.
Whether you fix this issue via product support or product marketing - just fix it!!
Why dont you invest the approximately 2 person days of developer effort to modify your code to allow any order to be tagged as any status of the store managers's choosing. Why on earth is that an issue???
Example: A customer ordered something from me via my online store. He came in to my high street store to collect it. Whilst he was waiting, he voluntered to bleed the radiators in the shop as they were clanging and banging like sh*thouse doors. l was grateful for this and as a result of his kind efforts, I decided NOT to charge for his order which he took it away FOC. It is sat there in my list of orders as unfulflled for eternity.
So tell me again Mr Nicholas O' Fegan why you're so much cleverer than the rest of us and why you won't just fix what is such an easy fix issue.
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