Oct 3, 2020
Our Shopify account is in good standing and we've been using Shopify, including Shopify payments for over 6 years, yet out of the blue Shopify are withholding our money - they have stopped payo...
Oct 2, 2020
After 6 years of using Shopify, I feel absolutely disgusted with them. A couple of days ago totally out of the blue, a notice comes up on our admin dashboard demanding a photo ID is submitted by the ...
Jul 10, 2019
All of a sudden we can no longer create a new customer when creating a draft invoice. But on the plus side our shopfront and admin hasn't gone down for two consecutive days! Current problem, the 'cre...
Sep 29, 2017
Surely it can't just be us?? Our shopify websites have gone down more quite a few times over the past year or so, and they're down again this morning. Not sure how long they've been do...
Nov 25, 2014
On Sept 4th I first raised an issue with the New Standard Themes drop down menu's not working on mobile phones - specifically android phones. The problem STILL hasn't been resolved and all email...
Shopify support so far unable to sort out a problem with a certificate warning popping up on my new Shopify site which only started after I registered the site with a custom domain (via Shopify).&nbs...
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User Activity
12-05-2024
We have the same issue. Did it get resolved for you?
Yes, it's infuriating. Shopify support said to me that their tech team were looking into it and it would be sorted - this was over a year ago and they've done nothing! They do not seem to care. In addition we can no longer access our admin/dashboard ...
Yes, and they are just the ones that took the time to tell you. There will be loads of customers that don't and will instead just move onto shop somewhere else. It is a coding issue that can easily be sorted out. For example, Shopify Plus merchants w...
Hi. Well it's been a couple of months now since we first reported the issue to Shopify and other merchants reported the issue prior to that too, yet they still haven't fixed it! Customers don't get a message by the way, they just get an error message...
08-28-2023
100% agree! Also with the new crap dashboard we can no longer view the amount of abandoned carts and checkouts, which is possibly a deliberate move by Shopify as lots of merchants are pee'd off that a high volume of failed checkouts are due to their ...
Having only just raised this with Shopify Support about the higher paid plans here is their remarkably quick response: "Hi Nicola, Lennon here with Shopify Support. Thanks for reaching out and for providing those additional details. We aren't aware o...
Looking at the source code at checkout on Fashion Nova, it's definitely checkout via Shopify and thus doesn't seem to be a third party checkout service. Haven't looked at the others yet.
Hey, guess what. It's not happening on every shopify store - at least not the ones paying for the higher advanced packages or Shopify Plus it would seem!If you go to any of Shopify's "top stores" their checkouts seem to be working absolutely fine!! ...
Hi. Unfortunately if I have your website correct then it doesn't look like the issue has been resolved for you. See the attached screenshot. I was unable to access checkout on your website today 29th June 2023!
UPDATE 29th June 2023:In response to us losing sales because many people cannot complete checkout when using safari browsers, Shopify support told us today that "The workaround here is to request customers upgrade their device OS to the latest versio...
We are losing sales because of the same issue. Shopify support told us today that "The workaround here is to request customers upgrade their device OS to the latest version." But this is extremely unreasonable when a lot of Apple devices can no longe...
Yes, it's shocking really! Shopify needs to narrow down what is the oldest compatible OS version and browser version. Looking at some of the research into this that BusterAndBellas has reported on this thread, anyone with an Apple device older than ...
Did you get this resolved? I looked at your website and it looks as though you are having the same issue as many other shopify merchants whereby the checkout page doesn't open up at all for customers using some versions of Safari browser. See screens...
There is also another thread about theissue which has gained some traction. From what I can gather, Shopify is expecting all Apple users to have the most up-to-date version of Safari, and if not then checkout won't work!! Shopify don't seem to be bot...
It seems that Shopify expects everyone using Apple to have the latest version of safari. Shocking really! We are losing sales because of this!
