Ramona
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‎02-01-2024 01:29 PM
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We have been getting emails that are acting like a contact form submission via Shopify. It contains a link that is directing to "their order". We didn't click on the link since we don't act...
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Have you been able to find a fix yet? I am having the same issue.
The only workaround would be paying for an edit order app. Edit the order to remove those items. Sadly, there is a limit to how many orders you edit per month/bill. If the order is unpaid, you can have it delete the old order and replace it with the ...
Because we need a down payment system, as Lay-buy said it was no longer doing US.  We have a lot of customers that like using the installment feature. What I would like is to remove the express checkout at the top of the checkout page but Shopify bro...
We have received a crazy amount of contacts in from customers that click on the "Shop Pay" button at the accelerated checkout and are confused why they can't select other payment methods. They can't exit Shop Pay after it's been selected so now they ...
Weather or not the customer received the notification doesn't really matter or solve the actual issues. At the customers end, they can still log into their account and see these removed items, that aren't in any way flagged as removed. It also shows ...
What we ended up doing, as we found that customers prefer calculated shipping (they get to decide which shipping service to use). We ended up having to create multiple shipping profiles, with calculated shipping + increased handling fee added to them...
This is still an issue and it's more noticeable now that our business is growing! I now have to manually invoice the outstanding unpaid invoices to customers using the share link to the draft for them to get it.
Here is a list of features that I would like to be added. 1) Due Date on Draft Order.By this I mean that we can set due dates on the draft order without having to create an order till it's actually paid. The amount of time we have people going "Oh, I...
This is something we need greatly! We sell trains and some of these come as sets that are shipped in there own box and can't be combined with other items or with 2 of itself. If they could just add a flag to the product that says item is individually...
@jenniferboudrea Go to the order that you would like to move to anther account. On the right side where you have notes, customer, shipping address. You should see a x near the customer name.Looks like this:Click on the x and it will remove that order...
For anyone following this thread, you are now able to delete the duplicate accounts! Once you have moved all the orders off the duplicate account, the delete button at the bottom of the duplicate account will actually delete it! While you still need ...
@chubbell If they are purchasing online, using a different email address will create a new account. So as long as they use the same email it won't be a duplicate. As for instore, I always like asking the customer if they have purchased from us before...
@CDRess I was wondering why their wasn't any changelog notifications on this and wasn't even sure what the "x" near the customers name was till I gave it a go and my first thought was "FINALLY!". I do hope that is the case! For now I am manually doin...
I recently noticed that we can now remove customers from the order and add it to the correct account. However, this leaves an empty duplicate account with no ability to delete it. Other than renaming it to Duplicate. It will be a tedious job moving a...
Currently, the only way to hold an item is to use a 3rd party app (pre-order) or enter another payment method into the system that will mark it as pending (similar to a check) and than modifying the email confirmation to change or word the message di...
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