A_L1
Shopify Partner
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‎09-16-2023 09:16 PM
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Hi, One of my customer processed a credit card charge back while the shipped package is still being processed by US customs. Its only been at customs for about 5 business days and coinc...
Hi, Does customer's credit card billing address and shipping address need to match for order to process? If not, is there some setting I need to adjust in my control panel so orde...
Hi, Would anyone know if US based customers get the option to pay using 'Paypal Credit' during checkout on a Canadian based Shopify store? It seems like Paypal doesn't want Canadian b...
Hi, I'm trying to have Sezzle payment gateway widget installed into my product page under the item price. Here are the instructions but I'm stuck at Step 3. Would anyone be able to tel...
Hi, I'm setting up a store for a business owner based in Ukraine. He tells me that Paypal isn't accepted in his country. I was wondering what is the best payment gateway for a U...
Hi, I was wondering if anyone can tell me how to fix this multiple <title> tag issue on my site. I used an SEO analyzer and it tells me multiple <title> tags were found, m...
Hi, Would anyone know what code pages to look into or edit if I want to instert a brand description on my main index page such that a longer description is displayed on the home page ...
Hi, While working on SEO for my site, I have changed page urls to many product pages to use better key words. However, on GoogleWebmasterTools, it shows many 404 url errors. Any...
Hi, I'm basically a noob on Themes but would like to learn everything I can on how to create my own. I've only had the most basic of html knowledge from over a decade ago, most of whi...
Hi, In our product page, we have the option to set the page 'Title' in the title box on the top. I also see there is an option to set the title of the page in the bottom of the ...
Hi, I would like to know how can one buy insurance when purchasing Canada Post labels through Shopify store panel. I recently shipped out an item without any insurance since I did not ...
I was wondering if there is a faster way to receive Shopify payment payouts? I made a sale last week where the customer paid with their credit card. I have to wait one e...
Hi, I was wondering why some images on my new listings aren't uploaded after I submit the page url to google webmaster tools using 'Fetch as Google' ? I had a new listing submitted ov...
Anyone know why I received this email? I don't remember having any sale or disputing any chargeback on my site. When I click on the link in my email, it takes me to my Shopify admin page ...
Hi, I have my site up and running though its still in progress. I was wondering if there is a checklist for me to verify I'm doing this SEO bit correctly? How do I submit my sit...
Hi, I was wondering what tools can I use to track the sources (links, sites, searches etc) were visitors to my Shopify store are coming from? Is there a tool already available inside ...
Hi, I was wondering if there is a way to backup my Shopify store/theme with the entire product images included also? Also, how can I rename all my product images from the Theme editor...
Hi, I was wondering if anyone would know how to setup or has instructions on how to forward emails from my website domain email to my primary hotmail or gmail account? I don't want to...
Hi, I just want to clarify. My Canadian bank account number is a 7 digit number but Shopify Payments will only verify 6 digits. When I enter 7 digits, it tells me my account # i...
Hi All, I had edited my custom_styles.liquid file yesterday to adjust white spaces (padding) on my page. I had it exactly as I wanted yesterday but for some re...
Hi, I'm using the Blockshop Theme by Troop Themes. I'd like to adjust the spacing between the 4 cutout images and the four 'featured items' images under it in the main page, (simply re...
Hi, I'm using the theme Blockshop by Troop themes and added a variant titled 'Material' to my products. However, the variant title 'Material' doesn't show above the drop down sel...
Are there any other apps similar to 'Product Customizer' and 'Product Options' app? I want to test other apps that allow me to customize listings so there are more options for customers to select ...
Hi, I'm trying to load a .png image file through my Mosaic theme customization panel.. However, the image seems to get altered when I load it through the theme's customization panel.&...
Hi All, I'm trying to customize my store and had published/jumped back and forth between different themes I had installed in my account, one of which was a paid theme. However, ...
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User Activity

Is there a Shopify help number I can call or someone I can speak to directly who will get my payout issue resolved?  I have a payout #1073 that has been in 'pending' mode for over 11 days.  Another smaller payout #1074 has arrived in my bank account ...
Hi Sophia,       Thank you for your reply.  You mention it isn't specific to ShopPay.  Please can you tell me exactly why I wasn't charged a payment processing fee for my order refund on 11th August 2022 but I was charged a payment processing fee for...
Update:  Does Shopify work with different rules regarding refunds and payment processing fees?  Upon further investigation into my sales, I realized on 11 August 2022, I had to process a refund to a customer within hours due to changes required on li...
Long story short, Shopify says they do not refund 'Shopify Payments fee and Currency Conversion fee' on refunded orders, regardless if purchase was a mistake by the customer and refund processed within minutes.  This was regarding a refund I processe...
Do shop owners have to pay credit card processing and currency conversion fees for refunded orders? If so, that came as a shock to me.  A customer had purchased a high value item but I had to process a refund to him immediately to make a change to th...
Any plans to have it available for Canadian shop owners selling to American buyers?
Is ShopPay installments option available to Canadian shop owners selling products to American buyer?  I have 'ShopPay' turned on in my Canadian based shop but there is no option/terms about installments in my settings/payments panel.  My American cus...
In my admin page, for 'Orders' list, is there a way to show the sold product's image or the name of product/listing name?  Correct me if I'm wrong but currently, I can only see the 'order number', 'date', 'customer', 'channel', 'total', 'payment stat...
Hi,  I recently installed a paid app on my website.  However, I'm having major issues on iphones and ipads where images do not load on main page, nor do any images show on listing pages, and mega menu does not work.  I've had my website for a few yea...
Is there a page for my shop that has all the navigation url links?   eg:  www.myshop.com/allnavigationlinks I run into navigation issues for my mega menus depending on browsers.  I would like to use one link that takes a visitor to a page with all th...
Hi,  I was looking at my dashboard and under 'top landing pages by sessions' saw a page which I don't recall creating and cannot find in my Shopify admin.  I checked in my product collections page and don't have any collection with that name and was ...
I used to have many signing up to my newsletter popup form in the past as I place Facebook Ads for my shop.  However, something seems to have changed over a year ago (perhaps longer as I'm not too sure).  Now I get only one or two newsletter signup e...
I would like to change currency of my shop (from Canadian to US dollars).  I've already had sales so cannot do it myself.  How do I reach SHOPIFY SUPPORT?  I keep getting looped by to the same help section and won't let me email support.  Is there a ...
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