Follow up: I changed the delay time in SEOProfiler bot to 30seconds. No 430s after that. Just figure out how many pages total in your site and calculate so that all pages (or whatever limit you have, mine's 500) can be crawled within a 24 hr period. Also, it helps to use the google webmaster feature and you can see google's errors during their routine crawl of your site. a bit redundant but it's good to have the 2 bot results to compare imo.
... View more
Got a great explanation about this from Tier 2 tech support at Shopify about the many 430 (server run-time errors) showing in my SEOProfiler.com bot crawl of my shopify store ( SEOProlifer uses a bot which crawls and reports all kind of SEO stuff, very nice tool for a one-person shop).
BACKGROUND: About 2 weeks ago I started getting 'error 430, server error) for my site which had been consistently clean. First I asked SEOProfiler to examine the cause of the 430's as I (nor my coder guy) touched anything on the site in the theme etc, only making a few small HTML changes to products and info pages, nothing else changed during the time the 430's started showing up.
THEN, took the issue to Shopify and had a few back and forths with chat level tech support. After the 3rd round I asked to be bumped up (escalated) to next level of tech support. Within 24 hours here's what they explained to me:
Jun 4, 22:52 EDT
I'm Emily, from Shopify's technical support team. Beth let me know about the problem you're having with 430 errors when you use SEO Profiler. I've looked into this for you and I have some more information about it.
The 430 error is happening because you're getting too much traffic on your site from the same IP, much too quickly, so we're blocking it temporarily for security reasons. It makes a lot of sense that you could see this error when you're using a service like that to check your site, because that is exactly what is happening: a ton of requests are coming through to your site, very quickly, all from the same IP.
The good news is, that error does not indicate there are any SEO problems with your shop. It also does not affect your customers' shopping experience in any way.
To avoid getting that error, you'll need to run the test more slowly.
I hope this helps. Please let me know if you have any other questions or concerns about this.
Tier 2 Support
So, my next step is to share this email with SEOProfiler and hope they can adjust the speed of their crawls. Anyway, since this maddening problem cost me alot of time (but fortunately ended good in that there were no real problems with my site coding) thought I'd lay this out here for others.
... View more
I ran this by several Shopify cs reps via chat and then with a Shopify upper level tech support supervisor and they told me that this feature is not yet possible in Shopify. I am curious how others have dealt with this, and, am hoping that Shopify adds this capability soon -- it's costing us money.
Here's the deal:
We are USA company, shipping world-wide. We use USPostal Service real-time feature and it works great, with this one exception.
We sell things by the pound, in 10 pound packages/units. We limit the box size to 40lbs (customers prefer this) and combine orders of different packages up to 40lbs total.
We use Shippo.com for postage labels,which is an add-on app which permits us to create multiple labels for a single order.
The shopify cart presently totals the weight as if in one package and system calculates shipping cost.
Presently unable to recalculate postage realtime for multiple packages to one customer.
Example: Customer A orders 30lbs or widgets, 30lbs of qumquats and 40lbs of doohickeys, shipped to one person at same address. The cart now calculates gross weight of 100lbs and the USPS feature shows (the customer during order completion) postage for a 100lb package. The customer then approves and finalizes submission of the order based on that 100lbs package postage. Now, when I ship this in multiple boxes, the postage as you know will be considerably more than if 1 box of 100lbs were shipped.
So, what I need is for the USPS real-time postage calculation feature to be able to recalculate when creating multiple labels for multiple packges **within a single order***. Or, when customer is filling in order form to calculate postage per each single type product instead of totalling postage for all the different unit types into one package..
I am toying with some way to work around this but adding this feature would be the best, most accurate and easiest for customer and us. Anyone have any good ideas? Also, please bug Shopify to add this feature as I'm sure we're not the only ones who need to be able to do this. I trust I make myself obscure....:} Thank you.
... View more
We have been shipping to UK for years. A few years ago I had a conversation with a regular London customer about all this and he told me that there seems to be no rhyme nor reason as to when and how much one gets charged in Britain. Sometimes no VAT, duties whatever (or a pittance), other times, even for same exact product, some exotic fee(high) is charged. And they can't get it till they pay up. He joked about it being a bureuacratic conspiracy against the small businesses. I doubt it's that, but what your takeaway might be is to tell customers of this inconsistency and that they should do as much due diligence with their local authorities as they can before hand. Find out what the HC code (Harmonized Tariff Code) is for the product and let them know, they can check at their end. Still, it's, as the Brits say, a willy nilly, sort of thing As for your biz, you need to make it crystal clear in policies that the recipient is responsible for any and all VAT, duties or import charges. Take a look at our Int'l FAQ,about half way down the page: https://www.yokodana.com/pages/faq-for-international-customers Good luck.
... View more