Hi, I'm having confusion over a client that re-opened their store, but the charge status was canceled and not resumed back as you can see in the screenshot below. Any idea on what could this be? &n...
Nov 13, 2019
We're a big fan of black theme and want to add this option to our app for our clients. Does Shopify have strict restrictions on this? If you're a merchant, do you want black theme for Shopif...
Oct 24, 2019
We're having issues with understanding the logic behind the remote redirection to the parent window after carefully reading the following documentation https://help.shopify.com/en/api/guides/itp...
Oct 22, 2019
My team and I are looking to conduct some research and development for our fraud application and we're looking to work closely with three merchants that have a tendency of fraudulent orders for fashi...
Feb 16, 2018
Hi, I have a question regarding the URL when a merchant store installs an app. It seems like when we access the app from within the Shopify admin panel, the ending URL shows the App API key rat...
Oct 13, 2017
We've built an app and we're looking for 4 merchants to help beta testing. The app is nearly bug-free and complete, but we need to find 4 people willing to test the app out and provide feedback ...
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User Activity
Hi @ptoxa , Looking at our data, we are seeing a higher trend of orders being flagged by Shopify either as medium or high risk. It seems that Shopify or (Stripe) might have changed their fraud logic on how orders are flagged. As always, it is alway...
01-15-2024
Hi @Sayaka Medium risk signals from Shopify rarely require any additional action taken since there is no negative indicators. If you really want to confirm with the customers, then feel free to send an email asking them to confirm their purchase, sh...
Just know, that Shopfy's own fraud filter app has no whitelisting feature.
Hi @KINGJAMES88 Shopify's flag system serves as just a warning and does not take any action besides the flag. If you believe this is a good customer, you can continue as normal without any further consequences.
Hi @Zencarbonfiber Orders that are placed with Paypal have a much more limited scope for fraud analysis on Shopify. This is because a limited of transactional data is passed on to Shopify. The patterns of different billing and shipping address each ...
11-02-2023
@SSMTB If you tell us your exact issue, then the community here will also be able to help you out as well!
10-30-2023
HI @paragonoutpost You can use Shopify Flow (free) and create a rule to block off the customers from using the same address within the U.S, but it's not a dynamic system/. You need to keep updating the information manually. Our app, Beacon also all...
Hi @Sobodad You should really look into enabling manual payment capture in your Shopify payment settings. A payment that has not been captured will not incur the cancellation fees. When you cancel an order, the payment status will show the "Voided...
Hi @Alexw2 Unfortunately, you cannot force 3D secure on all orders since each major credit card network works differently on when 3D secure is enabled for a particular order. The main reason is for card issuers to balance the fraud rate while reduc...
10-13-2023
Hi @stevie_holmes73 Shopify's fraud analysis can be a hit or miss and it can't accurately predict good orders from bad since it's just a basic fraud analysis. Also Shopify is known to set their fraud analysis to be more sensitive around the holiday ...
09-27-2023
Hi @FV-Shop Not all banks/credit card support the zip/postal code verification which is classified as (Address verification service, or AVS). This is true for CVV verification checks as well, which is why the order was processed.
09-14-2023
HI @buyxnow It's really up to you to decide if you want to process this order or not, but from our own experience, Shopify high risk flags are pretty good indication that it's highly likely fraudulent. Our recommendation is to just cancel the order....
Hi @elladaydream I'm sorry to hear about your issue. You can't natively block orders where the address is incorrect through Shopify because defining an "incorrect" address is impossible since new address are created/removed all the time. Also, the s...
Hi @Misssami Jason here with Beacon fraud protection. Just to add on to @Joanna_Revelle post, manual payment capture gives you a buffer time to review the order before a payment can be completed. You usually have up to 7 days to capture an order. ...
05-16-2023
Hi @biocule Jason here with Beacon fraud protection. To mark a customer, you can just add a custom tag to the customer page like the screenshot below. That way, if the customer tries to place a new order, the tag will still be there. If you have o...
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