Per shopify, the only option is to disable shop pay. That will of course also disable the Affirm/pay in 4 thing my customers love AND get you higher fees... So gotta decide if it's worthwhile.

Good luck getting an answer on this. I had a very long chat with a close-to-useless agent who first assured me this wasn't the case, then told me it's happening but I can opt out, then told me there was nothing I could do about it. Asked about removi...

Correct. This has been an issue for some time. Every once in a while a customer emails in confused about it, we come to check to see if Shopify has addressed it and it's still the same.  

Refund Later is the option you want. It means don't refund now. You're refunding "later" via gift card.

Can't you cancel the order but not refund, then issue them a gift card in the same amount?

Haha, I have not. I'm so used to that page not being updated that I'm more surprised when it DOES show something.

This has been happening for about 12 hours in my experience, yet their status page still says everything is fine.

No thanks, this is seeming spammy.

I already spoke directly to shopify support. I am not sure if you work for support, but if you do, the details, including affected products, are already sent over. This isn't in our heads, it's an actual bug (and the previous similar issue on 1/30/23...

You're not alone. I spoke with shopify support and they said they weren't aware of anyone else having this problem, so I'm chiming in with a +1 on this issue. Please stop breaking stuff shopify.