Helen
Shopify Staff (Retired)
Last Activity: Jan 17 09:53:45
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A custom domain is a uniquely branded name that identifies a website. By default, every Shopify account has a myshopify.com URL associated with it using the business name entered when creati...
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User Activity

Hi, @Tinker1. Thanks for your feedback, I've passed it along to our developers. Are you using Shopify Payments? Is that the payout report you are wanting fees and taxes included on? 
Hi, @Traybarber. Thanks for reaching out. At this time, I don't have any updates to share in regards to this. Please continue to regularly checking the Shopify Changelog; this will be the best place to find notification of it and/or any other platfor...
Hi, @dev22! Thanks for your question. Coding customizations are out of my knowledge base, and so I will leave this open to other merchants or developers who are experienced with this to comment and advise. All the best!
Hey, @khadarjama. Sorry to hear you’ve decided not to continue with building your online business. Is there anything in particular you were struggling with that prompted you to cancel? As I mentioned above, Shopify doesn’t issue refunds. However, we ...
Hi, @Newly. Welcome to Shopify!   Since Shopify is used to host your businesses online store where customers come to purchase from you, paying your suppliers is generally something that needs to be processed external to Shopify.   Where are you sourc...
Hi, @AnthonyAbboud96. Sorry to hear you’re wanting to close your store. Is the issue you are having with accepting payment for your products something to do with your supplier? Or is this an issue you’re encountering with your payment gateway?    How...
Hi, @repsho. Thanks for reaching out about this, but I’m sorry to hear your business timeline didn’t proceed as planned. Is the obstacle you're facing something I can help with?   As stated in the Terms of Service (Section 14.10), Shopify does not is...
Hey, @TarikGhzali! Thanks for reaching out. It’s great to see you’re doing a test order - finding issues like this is exactly why it’s recommended to do so. So let’s troubleshoot this so that your customers don’t have any problems placing orders.   D...
Thanks for sharing your feedback as well, @BenBeachman. I’ve passed it along.
That’s great! Thanks for following up, @Aleyda29.
Hi, @blabitapparel. Thanks for posting your concern about this.   Shopify does still offer phone support, but as callbacks now. In order to schedule a callback, please login to your account through the Shopify Help Center. If by chance there are no ...
Hi, @Aleyda29. Thanks for reaching out!    As Nick_Marketing has advised, it is best to resolve this issue directly with the business that you purchased from. This is because Shopify is an ecommerce software company - We provide the technology used t...
Hi, @bjohnson3023. Thanks for reaching out about this.   Are you referring to the business/tax information you entered when creating your Shopify Payments account? Changes to that information will need to be done by our Merchant Tax Support team.   I...
Hi, @SGZest. Welcome to the Community. Thanks for reaching out about this. The third party payment gateways that are integrated with the Shopify platform are available regionally, and are all listed by country here. In order to have a new third part...
That’s good to hear, @1motoshop. Thanks for following up, and please let me know if you come across any other issues with it.
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