Hi, @knoirnyc and @tantrumcollect! Thanks for sharing your ticket numbers. I've just responded to both of your emails. Let me know if I can do anything else to help!    All the best,  Emma | Shopify Social Care      ... View more

Hi, @Villi Emma here again from Shopify.    First of all, please accept my sincere apologies for the lack of response so far. I recognize that a large part of your concern is surrounding the lack of communication and I have personally contributed to that frustration by not getting back to you sooner. I was unexpectedly away from the office for the last 6 days so I've only just received the notifications on this post. Again, so sorry about that!    Secondly, I'm afraid that I don't have any new information to provide for you. I was reviewing the ticket history between you and Stephen from our escalated technical support team , and as you're aware - this issue has been raised up to our developers with the investigation ongoing at this point.    While I’m unable to provide any further details surrounding the issue you’re facing currently, I can assure you that as soon as we have any new information, you will hear about it! Additionally, I want you to know that the feedback that you've given us thus far has not gone without impact. We are constantly looking for ways that we can improve our support.    Please keep in touch.  I know that your faith in our ability to support you in these circumstances has been hindered, but I’m eager to ensure that we can make the most of your Shopify experience going forward. We are so happy to have you as a part of our community!    Warmly,  Emma | Shopify Social Care    ... View more

Hi, @Jihaneb! Emma here from Shopify. Thanks for sharing your ticket number with me here. I've gone ahead and escalated your shop up to our technical merchant services team to investigate the issue with your Facebook Sales Channel. We will be in touch with you there when we have an update for you!  All the best,  Emma | Shopify Social Care  ... View more

Hey, @AndrewGuy! Emma here again. Thanks for providing that ticket number. I took a look and I can see that you're currently working on this with one of my colleagues on the escalated technical support team. Sorry to hear that the Facebook Channel is continuing to give you troubles, but you're in good hands with Ivan and we will get you up and running again as soon as possible. Please don't hesitate to reach out again here in the community if we can help you out!  Cheers,  Emma | Shopify Social Care  ... View more

Hi, @EvanLazer! Emma from Shopify here. Are you still experiencing this issue? I took a look at that ticket number you provided and the email that it was sent from is not currently attached to any Shopify accounts. In order to look into this further for you, could you please send us another email from the email address that you use to login to your Shopify account? Let me know the ticket number here and I'll be happy to investigate for you!    Warmly,  Emma | Shopify Social Care  ... View more

Hey, @keplerstat! Emma here again from Shopify. Sorry for the delayed response!   Are you still having an issue with this? I'd be happy to look into it for you. I'll just need to you to send me an email to support@shopify.com from the email address that you use to login to your account. Once you've done that you should receive an automated response with a ticket number. If you could let me know the ticket number here I'll be able to access your account and get to the bottom of this for you.    Let me know! Emma | Shopify Social Care  ... View more

Emma here again!    I'm happy to let you know that the issue connecting Facebook accounts to Shopify in the Facebook Sales Channel has been resolved. You should now have no issue connecting your Facebook account to the channel in Shopify.   Thanks so much for your understanding while we worked with Facebook to resolve this. Please let us know if you continue to have any issues with this.    All the best,  Emma | Shopify Social Care  ... View more

Hi, @CrazyCamper    Emma here from Shopify! I took a look at the ticket number that you provided, however the email address that the ticket came from is not associated with a Shopify account. In order to proceed, we would need an email from the account owner on the store. Can you please resend that email from the email address that you use to log in to your Shopify account? Once you do so, please let me know the ticket number here and I'll be happy to get this sent up to our technical services team for you.    Cheers, Emma | Shopify Social Care  ... View more

Hi, @myKLAUS!    Emma here again from Shopify. I took a look at your ticket number, but the email that it was sent from isn't attached to a Shopify store so I wasn't able to escalate that for you. Could you please resend that email from the email address that you use to log in to your Shopify account? When you do so, just let me know the ticket number here and I'll be happy to get that sent up for you.    Chat soon! Emma | Shopify Social Care  ... View more

Hi @CrazyCamper, @RobbieGC , @ceozuriel , @ricswika!    Emma here from Shopify.    We are currently investigating an issue with the Facebook sales channel and have our development team reviewing affected shops. If you could please send an email to support@shopify.com confirming that you are seeing this error when trying to connect your Facebook sales channel, I will get your store added to the list of affected shops. Please respond here with your ticket number so that I can get those escalated to our technical support team right away.    Thank you for your patience and understanding while we work to get the connection back up and running as expected. I'll be sure to post back here as soon as I have any updates, and please don't hesitate to let me know if I can help you with anything else in the meantime!    Warmly, Emma | Shopify Social Care  ... View more

Hi, @weaselfsk!  Emma here from Shopify. Welcome to the community!    Sorry to hear you've had a frustrating experience trying to get this set up so far, but not to worry.. you've come to the right place, we are here to help you!    Collection Swatch Pug  sounds like exactly what you're looking for! There's a 14-day free trial on the app, so you can add it to your store and see if it works for your business. As long as the app is removed within that trial period you wouldn't see any charges for it on your monthly invoice.    Let us know what you think!    Warmly, Emma | Shopify Social Care  ... View more

Hi, @Villi    Emma here from Shopify. Welcome to the community!    I'm really sorry to hear that your recent interactions with our support team have left you feeling unsupported.  Here at Shopify, we value our relationship with merchants like yourself, above all else. We strive to make commerce better for everyone. This includes the ways that we can improve our support.   I understand why you're frustrated. You put your trust in Shopify to support your business/livelihood, and this trust isn't a responsibility we ever take lightly. If you could share a ticket number with me here, I'd love to look into this for you and work together to see what we can do to help you get your situation resolved and your questions answered.    Let me know!   Warmly, Emma | Shopify Social Care  ... View more

Hey, @keplerstat!   Emma here from Shopify. Welcome to the community!    You can switch the email address by heading over to Online Store > Domains and clicking on Manage beside the domain that you are wanting to verify. From there, you can click on Edit beside the Registrar Information on the right hand side, and that is where you will be able to edit the email address!    Let us know how you make out, or if you need anymore help with this!    Warmly, Emma | Shopify Social Care  ... View more

Hey, @tommaso_f ! Emma here from Shopify. Welcome to the community!    This is an excellent place to come for advice and feedback on your store. Would you be able to share your URL with us here so that we can take a look and make some suggestions?    Cheers, Emma | Shopify Social Care  ... View more

Hey, @elchenuk !  Emma here from Shopify. Welcome to the community!    To access the product feed URL for your store, you'll just need to append .atom to your collection URL. You can obtain the feed for all of the products in your store, or for only certain collections. For example,    yourstorename.com/collections/all.atom yourstorename.com/collections/collectionname.atom   Let us know how you make out!    Cheers, Emma | Shopify Social Care  ... View more

Hey, @Caleb_Baldwin My pleasure!  Of the available options in the app store, this one seems to provide the most variety and is very well reviewed. 🙂   It looks like they also offer the ability to add custom skills, so you could try reaching out to the app developers to see if they'd be able to help you achieve exactly what you're looking for. You can reach them here!       Hope that helps, wishing you much success!    Cheers, Emma | Shopify Social Care  ... View more

Hi, @tsulli123!   Emma here from Shopify. Welcome to the Community!    I've moved this post over to our Apps channel so that it reaches the right audience. Good luck with your app launch, it sounds promising!    Cheers, Emma | Shopify Social Care  ... View more

Hi, @tdb_admin!    Emma here from Shopify. Welcome to the community!    Would you be able to share your URL with us here so we can take a look? You mentioned that you removed an app this morning. Were the product prices displaying on the home page prior to removing the app? If so, could you let us know which app it was that you removed?    Hope to hear back from you!    Warmly, Emma | Shopify Social Care      ... View more

Hey, @Caleb_Baldwin!   Emma here from Shopify.    Check out the  Urgency, Social Proof & Timers app  by  Fera.ai ! You can see this app in action on an example store  here.  It looks like they offer everything you're looking for.    Let us know how you make out!    Cheers, Emma | Shopify Social Care  ... View more

Hi, @haircrown!    Emma here from Shopify. Welcome to the community!    This request has definitely been raised before, and I understand that it's a feature that many merchants would love to see implemented. I've gone ahead and added your feedback to a feature request that our developers will be looking at. We're always trying to find ways to improve Shopify, so we thank you for sharing your feedback! I wish I could give you a guarantee, or a timeline, however all I can offer is my assurance that our development team will absolutely take this into consideration.    In the meantime, have you considered a shipping app such as Shippo or ShipStation? These apps do allow for scan sheets, so depending on your current shipping strategy, they could be an option for your business.    Let us know if you'd like to discuss this further!    All the best,  Emma | Shopify Social Care  ... View more

Hi, @steve_robinson2!    Emma here from Shopify. Welcome to the community, and thank-you for sharing your store with us. You’ve done a great job so far! I've taken some time to go over your site and will include some feedback and resources for you below:   Menu/Site Navigation   My first thought for feedback when reviewing your site is that the menu seems off. It doesn’t quite fit on the home page, and is crowded with too many options, which could overwhelm shoppers and make the site difficult to navigate. Could this be condensed at all? Maybe, similar to how you have it organized in collections further down the page. So, Protection > Helmets/Gloves/Protective Gear, Utility > Riding Accessories/Googles/Saddle Bags etc.   Product Titles/Descriptions   Next, it looks like your product titles and descriptions were imported from AliExpress or Oberlo, with little modification. The pre-generated titles and descriptions do offer some useful keywords, but it’s important to change them up and make them your own. Take this mobile phone holder as an example: "TURATA 6.0 INCH WATERPROOF BIKE BICYCLE MOTORCYCLE HANDLEBAR MOBILE PHONE HOLDER"   This doesn’t sound like something anyone would say (or search for). In this case you could look at changing it to something like: "6 inch Waterproof Mobile Phone Holder".    Next, I’d recommend removing the brand "Turata" from the title (as well as removing the brand(s) from all other titles, descriptions and images on your site) The reason being, if a customer were to do a quick search on Google for the brand "Turata" they would be lead directly to AliExpress where they can purchase the product for much cheaper.   I've included a couple of great articles to help with polishing up those product titles and descriptions below:   Product Page Tune-Up: 9 Timeless Ways to Increase Conversions 9 Simple Ways to Write Product Descriptions that Sell   Value Proposition   What motivates people to choose you, and your products over the hundreds of alternatives? What makes your company, and your products, better than the rest? Your value proposition.   A value proposition is the value you promise to deliver to your customers post-purchase. It’s ultimately what makes your product attractive to customers. You've done a good job of this here in the "why buy from us” section on your home page, but it could be slightly more focused and definitely highlighted better on the website so that it's easier to see.   Value Propositions: What They Are and How to Create Them (with Examples)   Social Media   You've included links to your Facebook and Instagram pages in the footer of your site which is a really great idea and helps to build trust. I noticed, however, that when I clicked on the links I was redirected to the respective pages. I personally always recommend setting it up so that any external links on your site will open in another browser window. That way your customers aren’t redirected and are less likely to leave your store!   You can do this by following the instructions here.   Favicon   Lastly, I noticed that you haven’t added a favicon to your site yet. A favicon is a small image that represents your website. Favicons are most often found in the address bar of your web browser, but they can also be used in lists of bookmarks. Well-designed favicons are styled to match the logo or theme of your website, that way users have a quick and easy way to recognize your website at a glance.   It's a small detail, but it makes a difference! I'd recommend checking out our guide for adding a favicon to your store to create your own custom favicon.    I hope you've found this information helpful. I know it's a lot and can feel overwhelming but you're off to a great start and we are here to support you along the way. If there is anything else we can help you with please don't hesitate to reach out anytime. Keep up the great work!   All the best,  Emma | Shopify Social Care    ... View more

Hey, @ozairmustafa!  Emma here again. I've definitely passed this along as a feature request to our development team. We're always looking for ways to improve Shopify! With that being said, I'm not able to provide any timeline or guarantee about when you might see this feature released in the future. In the meantime, if you are able to use a direct payment gateway, your customers would not be redirected to complete the checkout process.    All the best, Emma | Shopify Social Care  ... View more