Hi all   We have started a shopify store using shopify payments as our provider of payment. We have been going and growing nicely and out of the blue we have received an email from Shopify requesting documents off us.   This is how it starts: Your account came up for a standard review based on your sales volume and we are required to gather some additional information at this time   We are being asked for additional identification, which isn't a problem to send, however we are trying to find out why the request - we have been asking the shopify help team and we don't seem to be getting clear answers.  Our question is, does this constitute to a personal guarantee from a Director on shopify payments? We are a UK Limited company and things are being lost in translation I think with speaking with North America. The Limited company aspect meaning that the company is separate legal entity to us rather than us working as sole traders. Has anyone else had this? Is this standard practice?   Any help would be greatly received - we only have a few more days and then Shopify freeze the gateway. If we do have to provide a guarantee then we will have to connect a different external gateway as would feel uncomfortable to do.   Thank you very much Danny Kelly ... View more