About dannykelly

dannykelly · ‎02-08-2019

Hi Peter I think things might be getting lost in translation here. We are a UK limited company, with a board of Directors, there are 4 people legally responsible for the business - but this doesn't mean that any potential debts become the directors debts personally. Surely the liability is with the Ltd. company and not any one person? Clearly we can have a representative for shopify payments which is no problem, but legally any amounts owing are with the limited company. Can you please clarify as if the payment gateway became a personal liability for someone then no one would ever sign up to it who is a actual formed company? Sole traders who haven't got any legal protection then fine, but not Limited companies? Kind Regards Danny

dannykelly · ‎02-07-2019

Hi Peter We have more than 1 director and we are still not clear on liability, so one director would become solely responsible for the payments? Also, are you guys asking for a personal guarantee from us? To do this normally it would be a clear legal document that we would sign that states along the lines that if our company ceased to trade we would be personally liable? Your help is very much appreciated, we have a deadline on 8th Feb to do something about this else we won't be able to use the gateway. We wouldn't be comfortable signing a personal guarantee if that is what it all means, but if not then we can happily send in the documents to use? Thank you Danny

dannykelly · ‎02-06-2019

Hi Peter Thank you very much for the detailed and informative answer. It is now clearer for us to understand. We have no problem with the ID or someone being the account representative. Just want to clarify the guarantor point - the representative wouldn't be personally liable for anything to do with the payouts, from tax purposes to chargebacks? Kind Regards Wayne

dannykelly · ‎02-05-2019

Hi all We have started a shopify store using shopify payments as our provider of payment. We have been going and growing nicely and out of the blue we have received an email from Shopify requesting documents off us. This is how it starts: Your account came up for a standard review based on your sales volume and we are required to gather some additional information at this time We are being asked for additional identification, which isn't a problem to send, however we are trying to find out why the request - we have been asking the shopify help team and we don't seem to be getting clear answers. Our question is, does this constitute to a personal guarantee from a Director on shopify payments? We are a UK Limited company and things are being lost in translation I think with speaking with North America. The Limited company aspect meaning that the company is separate legal entity to us rather than us working as sole traders. Has anyone else had this? Is this standard practice? Any help would be greatly received - we only have a few more days and then Shopify freeze the gateway. If we do have to provide a guarantee then we will have to connect a different external gateway as would feel uncomfortable to do. Thank you very much Danny Kelly

Re: Shopify Payments - personal guarantee

Re: Shopify Payments - personal guarantee

Re: Shopify Payments - personal guarantee

Shopify Payments - personal guarantee