I may have found a solution.
This does not involve leaving Mailchimp and all the automations that we built.
When I wrote 6 days ago I mentioned that I was having a 60%-70% failure rate with one aspect of ShopSync in that it was not doing the simple task of moving new store subscribers to my Mailchimp list. I was using the same Newsletter module in my theme as always. Then, upon switching to ShopSync, my problems started.
I also reported that I had reached out to ShopSync and was told that there were “multiple API errors” involved in my synch process. Before ShopSync, no problem. With ShopSync, problem.
To its credit, though, all of my eCommerce data does sync when a person makes a purchase. The problem remains with my new subscribers.
After much hoopla, I had a whack-on-the-side-of-the-head moment. After removing the previous Mailchimp-Shopify connection, Mailchimp started having “trust” issues with the data being passed from the Shopify newsletter form.
Solution: Replace the Shopify Newsletter subscribe form with a standard off-the-shelf Mailchimp subscribe form.
I ran a side-by-side test for the last 4 days. Mailchimp trusted its own signup form 100% of the time with all subscribers being listed in the Subscribe status. I can’t say the same with the ShopSync contacts, some of which came over in a non-subscribed status that could not be altered in Mailchimp.
For me, I was using a plain-vanilla Shopify newsletter subscribe form in the footer (and yes, I was actually getting a steady flow of subscribers here).
I simply created a sign up form (Horizontal version) in Mailchimp and pasted the code into the footer.liquid file -- not the newsletter.liquid file.
This has solved my problem. All subscribers pass directly into Mailchimp which works just fine for me as this is my primary email marketing engine. Please note that using this method does NOT place the new subscribers in the Customers area in Shopify. Again, this approach works for me but may not work for you.
With regard to where I placed the code, simply edit your footer.liquid file (Online Store —> Customize —> Theme Actions —> Edit Code —> footer.liquid).
I am using plain vanilla Debut theme and here you can see where I have pasted my Mailchimp subscriber code between the two red arrows. You need to DELETE all the code that is between these two arrows when you paste your code. Please note that the code for your theme may be different.
I know that the Mailchimp-Shopify breakup is a hot topic these days. I am even starting to see ads about it pop up on Facebook with suppliers eager to jump on the situation. Please know that I am sharing this only from the perspective that this solution works for me. I am not a Shopify Guru/Expert and I am not for hire. I am just doing my best to find the simplest solution and post it in hopes that it helps you.
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@LukaszWiktor , thanks for the recommendation to ShopSync. After one week with them, I am seeing about 2/3rds of my new subscribers NOT sync from Shopify to my Mailchimp account. When I contacted ShopSync's team their response is "we're seeing some compliance-related errors coming from their [Mailchimp's] API." Their response is that I need to contact the Mailchimp team to sort the matter. All I want to do is sync my new subscribers. Now I am caught in a cat-n-mouse. As an entrepreneur of a very small shop, I just don't have time to chase down the matter with Mailchimp. Just posting this as an FYI from a person with some experience trying one of the officially recommended tools as we all try to sort through this transition.
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