Can't remember exactly how long, but I imagine 2-3 months. Then it just was ok

For what it's worth, they did eventually get it figured out on my end, although my payments were never frozen like you mentioned.  I didn't actually talk to anyone that could concretely help, it was eventually just approved.

I can't say too much regarding your situation. I will say I've been running my main store for 5 years now. Just hope it gets sorted and I have no interruption to operations.

Nope, this is crazy. I have several sites on Shopify and all of them seem to be having the same issue. Apparently there were some updates for required information for Canadian owned stores. That's fine, but when I submit the correct information with ...

Ya, I've reached out to them twice and tried to follow up. So far no results. This should be such an easy fix, here's the info, here's the proof, done.

I have two stores facing the same issue in different ways. I received emails saying I needed to update some information to continue receiving Shopify Payments. All of the information was correct, but I went through and updated or refreshed anything I...

Thank you for the suggestion, I'll check it out. For the tracking number I was hoping to get a blank column that could easily be filled in by the supplier. Basically just want a super basic export and import of info that is needed for them to ship, a...

One of my main suppliers is asking to begin processing orders via Excel / csv files. I can't for the life of me find a good simple solution to automatically (or even manually) send them a file with the sku's they will be fulfilling. I can of course e...

Hi Shay, sorry to jump on this comment. I have been getting reports from customers that my website ( SpiritJapan.com ) has either been resulting in a not secure connection failure or a malware warning. It has happened several times and I have been un...

Hey all, I have recently added the Inbox chat app to our store. For the most part it is fine, but when customers enter their order number to get an update, it only says there order is fulfilled with no further information.  The shopify help page for ...

Hello all, I am not sure if anyone can help directly. I live in Japan and have recently migrated my payments to be sent to my Japanese bank account. Initially it was fine, but I received a notification from Shopify that the name did on the bank accou...