Shopify's B2B Wholesale capabilities are complete garbage (my opinion). It is frankly shocking that a system that has the number of followers is completely incapable of very basic functionality. Further the reliance on open source for App companies to produce products is akin to the Microsoft vs Apple model. Where the Apps largely don't work and have enormous conflict when used in conjunction. Shopify hasn't sat down to ponder for a moment how B2B is conducted. So far a short list of some of the challenges we have faced: 1. No concept of wholesale price levels. Requires the use of apps that are inefficient in displaying and managing price levels. 2. No concept of Net30 terms 3. Bundling of products at both B2C and B2B. Where it doesn't cause consumers and whoesalers to potentially see the same bundles. 4. Complexity of providing a free shipping coupon 5. Inability to login via the backend interface as a wholesale customer to be able to place orders directly as a wholesale account. Current system requires you to have customers login information to be able to login as the customer. 6. In ability to be able to have consumers select multiple colors or sizes across a bundle. Curious what other systems people are using instead of Shopify for B2B. We have recently moved from 3dcart to Shopify. All of the above things were inherent to 3dcart and were easy to setup. We moved to Shopify as we felt like the output (front end) was not near as glossy. While we thought we had done enough due diligence, it is clear that Shopify is designed for B2C, but is a complete fail for B2B. It would be helpful to understand how other companies have solved this. And not solved these challenges like placing a band aide which creates more work, but a functional end-to-end platform for commerce.
... View more
In selecting the move from 3dcart to Shopify, we made some false assumptions on how advanced the platform is. This was largely due to the amount of time the platform was around. We assumed that they must have paid attention to how product companies sell to consumers and retailers. While the front end of the site is quite a bit better than 3dcart, the functionality that is naturally part of 3dcart is lightyears ahead of Shopify. To be honest, it's quite startling and we wouldn't have gone through the expense based on what we know now. 1. The system cannot manage price levels 2. It does not allow you to login to a wholesale customer from the admin side to place an order for them. 3. You have to authenticate/activate the account via an email going to the customer, instead of just creating an account on the fly or uploading a batch list of customers. 4. The system is incapable of handing bundling and discounting properly. Even with the third party apps that are present, it is highly problematic. 5. The changes to the system could be done in a week with a few developers or any developer walking down the street of Austin. 6. The system is overly complex for managing very basic tasks from managing custom shipping methods to general config. Happy to review any feedback or ideas on the above. Our team is pretty dissatisfied with the platform.
... View more