Agreed! I am an artist not some big company and having my payouts held is killing my business. What do I tell my customers who are asking for their items - "Sorry Shopify is holding your money and I don't know why and no one will answer me as to when...

Hello - You are not alone in this - they are holding my payouts as well without any explanation or timeline for when it will be resolved. Their customer service is pretty much the worst, and when you are dealing with other people's money/business tha...

I am so sorry this is happening to you too. I don't think they understand how hard it is to be a small business owner and to have your money frozen when it's what you need to keep your business going. If I knew that they could hold my funds for over ...

My payouts have been frozen since Thursday the 27th and although I have reached out via the chat based customer support - nothing has been resolved. The chat person/bot? told me that someone from the payouts team would email me within 48 hours - that...

Hello Did this ever get sorted out? I have had store on here since 2017 and I am dealing with a similar issue in not receiving payouts and "support" keeps "escalating" my issue but after a week still nothing - or even an email from the payouts team w...

I would like to know this as well since they are holding my funds too and apparently the only way to reach them is through emailing the "payout team" back - the only problem is they never emailed me and finding their email address is near impossible.

If it will help me reach a customer service person - I am. 

I am experiencing the same thing - did you ever get your payout? Did anyone ever contact you from customer service? I have tried to get hold of a person at Shopify who can help me but apparently the only support is a chatbot.

So, last week I received an email stating that my payouts were frozen and that I needed to contact customer service. The email didn’t explain why—just provided a link to click. That link led me to a chatbot posing as “customer support.”After several ...

Hello! I am wondering if this is connected to my Shopify account as it is linked to my Meta account - overnight I have received over 2000 emails from Meta for Business. Anyone else experiencing this?  Just curious why -if it is maybe a phishing attem...