Hi @fleur2019,Just a thought. Some report that they are successful in disconnecting the IG account from FB, and converting it to a personal profile. Then, leaving it for a few days before converting it back to a business account and connecting it to ...

Hei @fleur2019,I don't want to crush your hopes, but we also had thousands of followers and spent tens of thousands in advertising in the timespan in question. Still, nobody at FB/IG would acknowledge the problem, and nobody at Shopify were able to h...

Hi @fleur2019,I'm sorry, we gave up and started fresh with a new IG-account, new Ad-account i FB, new commerce account, new setup in Shopify with the new Facebook integration. That turned out all good. I still believe it's a problem with the old FB-i...

Hi @jonliow - no, still struggling.I'm pretty sure the problem here is that I initially used Shopify to connect to Facebook Business Manager, but in that process the catalog was created in SHOPIFY's business manager, and I only have access to it. Sho...

Hi,I'm still having the same issue. I have gone to the step where I have set up a new FB ad account, new commerce account, new IG account (!!) and gone through all the various steps and recommendations. Currently I'm working on presence on the new IG...

I'm having the same problem. Also struggling to get my Instagram account verified for shopping. Instagram support tells me the website linked to it doesn't have products available for direct purchase. I have no clue why they say that. The website is ...

Hey,I'm having the exact same problem. Have been trying for weeks, to no avail. And I'm pretty sure I have checked EVERY possible option to verify that the domain/URL settings.When you say you disconnected you IG and FB, do you mean from Shopify, or ...