Lulu
Shopify Staff
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‎01-06-2022 06:12 AM
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Hey, @Ahmadtay! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. Sorry to hear that your store is unavailable at the moment. Can you send me a screenshot of what y...
Hi, @Gill. Sorry for the delay. I would like to see the product weight, please. Have you tried adding a higher shipping weight than 15KG and tried that?   
Hey, @sennam! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. That is no problem at all. Just so you are aware you can't transfer out your domain within 60 days o...
Hey, @lovica! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. It is great that you have been approved, that is usually half the battle! Facebook integrations can ...
Hey, @LeeZ! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. Can I ask if Shopify Payments is appearing in the list instead? Sometimes if Shopify Payments is an op...
Hey, @CoconutBeach! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. Sorry to hear you are having trouble accessing your store over wifi. It definitely is strange....
Thank you for getting back to me, @Gill. I see the weight-based shipping setting there. What weight do you have on the product? Can you send me a screenshot of it, please? It is more than like to do with that, as 16 of them would increase the weight ...
Hey, @filip12! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. Regarding the payment gateway Swish, as it stands it is not verified to use through Shopify and I a...
Hey, @Gill! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. I would need to see how your shipping settings are set up in your store at the moment to understand wh...
Hey, @Shop24! Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question. I am so sorry to hear that you are having trouble reaching our support team, this is definitely not ...
Hi, @KayeAlabata. Thank you for reaching back out and I apologise for the delay you are experiencing. I can see that your ticket is still in the relevant department's queue but as we are experiencing much higher than usual volumes of contact, it will...
Hi, @mariarey1. I am sorry to hear that this has happened to you too. I will definitely help you get this sorted. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums accoun...
Hi, @wengay2900. Welcome to the thread. The store does need to be cancelled before the trial ends to ensure you are not charged anything, I know it is easy to forget though. Have you cancelled the store now? You will need to do this first before I ca...
Hi, @Anthonyp. Welcome to the thread. I am sorry to hear that you were also charged unexpectedly. I can do the same as above and verify you as the store owner to help you out further. In order to do so, I will just need to send you an email to the em...
Hi, @KayeAlabata. Thank you for getting back to me. No problem, I have sent you an email now and you will need to respond to my email directly to confirm your store URL so I can verify you as the store owner to check over everything. Just so you are ...
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