Sophia
Shopify Staff
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Hi, everyone! We have some insight in our guide to email campaign delivery on why emails might stop delivering. This guide also covers how to improve delivery metrics. I won't be able to view your accounts from this public space, but please contact u...
Hi! Your website is accessible to me on Google Chrome. If you're seeing an error message in your browser when attempting to visit the storefront, try the troubleshooting steps that Victoria mentioned previously in this thread and let us know if any o...
Hi, Rachel! Any credits should appear in the current billing cycle section under Settings > Billing. If you don't see any credit information there, please contact our team via the Shopify Help Center so we can investigate. -Sophia
We're happy to help as much as we can here. If you have any general questions about Shopify, post a new topic on the relevant board and the Community will do their best to help.Account-specific issues such as billing inquiries or matters to do with y...
Hi, everyone. I understand that it can be frustrating and inconvenient to be logged out of your admin, and I want to assure you that our developers are working on this.    It's good to see that some of you were able to avoid being logged out by using...
Hey, everyone! I recommend checking the email template for abandoned checkouts. If the address was added manually to the email template, it wouldn't automatically update when your settings are changed.
Hi! Your local delivery settings will allow you to dictate the delivery radius or specific postal codes that are eligible for local delivery. You can find more details here: Setting up local delivery for online orders.
Hi, @AllOneWellness!   You can set up international domains to display your store in CAD to Canadian customers and USD to US customers. The guides linked here will walk you through the setup process.   Search engines should recognize your store as on...
Hi! I'm not able to offer a timeline. However, you'll receive an email with a link to your document if you qualify for the 1099-K form, and it can also be found under Finances > Payouts > Documents > Tax documents in the admin.
Thanks for following up with me! I've submitted a request for Shopify Payments in Ukraine. While I can't promise when and if it might be available, I appreciate you letting us know so that our developers are aware of the interest.   Documents used fo...
Hi, @ShopMe3!   To clarify, are you using the same myshopify URL that appears in the browser bar when you're logged into your admin? Typing your store name before myshopify will not work unless that is also the URL you see in your admin. If you have ...
Hi, @SrinathRD!   I appreciate you expressing your concern. Can you please provide more detail about what happened with your order? Have you tried to contact the store to rectify the issue?    If it has been 30 days or more since placing your order a...
Hi, @ashashash!   We aren't able to confirm here, though if you had any refunds or chargebacks processed, it is likely related. Please contact our team via the Shopify Help Center so we can investigate.
Hi, @Ronzo!   I've just removed the screenshot of the order timeline as it contained the type of card and last 4 digits, as well as the order confirmation number, and we don't advise posting that information publicly. I'm not able to investigate furt...
Thanks for expressing your interest in this, Billy!   As I've previously mentioned in this thread, I am unable to provide updates on the status of feature requests. However, any changes will be posted to the Shopify Changelog.
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