User Activity

Hey, there! I checked your domain using whatsmydns.net, and it appears to be missing the CNAME record for Shopify. If you purchased this domain from a third-party registrar, please ensure that you have the correct DNS settings by following this guide...
Thank you for confirming that you already have a support ticket that has been escalated to the appropriate team. To clarify, the team handling tax inquiries only communicates via email. They are handling a high volume of tickets and are working hard ...
Congrats on your first sales, Michal!I found some information on the DSers website here: Why can’t I select a shipping method. That page also links to detailed instructions and a video guide on how to set up the shipping method, so you can follow tha...
Hi! We're happy to share your feedback with our developers for considerations in future updates. Any requests that are released as new features will be posted in the Shopify Changelog. Please note that we are not able to share which requests are bein...
Hi, there! You can set up local delivery by following the steps outlined here in our Help Center: Setting up local delivery for online orders. These settings allow you to check the box for "This location offers local delivery" on any applicable locat...
Hello! We're not able to share the status of feature requests, but we will share feedback with our developers for consideration in future updates. Any feature requests that are released as new or updated features will be posted to the Shopify Changel...
Hey, Max! Address autocompletion is available to customers in the countries listed here. We'll let our developers know that you'd like to see the feature available in Chile. I haven't been able to locate those apps either, but something like Address ...
Hello, everyone! My apologies that you hadn't received a reply on this thread sooner. This is a topic that has been covered previously here in the Community, and our developers are aware of the request to process returns for the gift recipient on Sho...
Thanks for sharing your feedback! We have notified our developers of the request so they can consider it for future updates.
Hey, there! Please reach out to our team via the Shopify Help Center so we can investigate and alert our Technical Merchant Support team if necessary. Thank you!
Hi, everyone. If you have received an email from Shopify's Trust and Safety team regarding your store or your Shopify Payments account, please reply to that email with any questions or concerns (unless noted in the email that the decision is final, i...
Hi, everyone! We have some insight in our guide to email campaign delivery on why emails might stop delivering. This guide also covers how to improve delivery metrics. I won't be able to view your accounts from this public space, but please contact u...
Hi! Your website is accessible to me on Google Chrome. If you're seeing an error message in your browser when attempting to visit the storefront, try the troubleshooting steps that Victoria mentioned previously in this thread and let us know if any o...
Hi, Rachel! Any credits should appear in the current billing cycle section under Settings > Billing. If you don't see any credit information there, please contact our team via the Shopify Help Center so we can investigate. -Sophia
We're happy to help as much as we can here. If you have any general questions about Shopify, post a new topic on the relevant board and the Community will do their best to help.Account-specific issues such as billing inquiries or matters to do with y...
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