Dec 8, 2019
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User Activity
08-29-2024
Hi! The Payment due later option is the way to create a draft order that requires manual payment collection. Once the order is created and you have received payment, you'll have the option to manually mark the order as Paid. To collect a payment, you...
Hi, Betty! I think you might need two separate stores in this case, since it sounds like you'll have two separate product catalogs (one for products from Canadian suppliers, and the other for products from American suppliers). Do you already know whe...
Hi! You can set up a Buy X Get Y discount for this type of promotion. Whether you create an automatic discount or manual discount code, you will be able to set minimum quantities to determine how many products the customer needs to buy and how many t...
Hi! If you have an existing support ticket that has been escalated to a specialized team, please wait for an update via email. We cannot provide account-specific support in this public space for sensitive issues like payouts or Shopify Payments setti...
08-27-2024
Hi! The guide that Mirdas shared previously in this thread explains how combined rates for products in different profiles work. If you have a free shipping rate for orders over a certain value or weight, it is expected for this to apply when the cart...
08-27-2024
I appreciate that, and I'm happy to share feedback with our developers for consideration in future updates. While I don't have a bulk editing option to offer, you might consider using a page building app for further customization.
08-27-2024
Hi! Once you have uploaded an image to a page under Online Store > Pages, the "Insert image" icon in the rich text editor will turn into an "Edit image" option. With the image selected, you can tap that icon to select a new image size. Alternatively,...
Hi, Gale. I understand that it can be frustrating to wait, but we will not be able to provide a time frame for a response. Once your ticket has been escalated, you need to wait for a response via email.
Hello. I understand that dealing with this claim must have been a stressful experience. I want to clarify that Shopify Protect helps protect eligible orders against fraudulent and unrecognized chargebacks. For your reference, the details on eligible ...
08-23-2024
Hi! To clarify, do you have the Click & Drop app installed on your Shopify store? If so, their app documentation mentions that they are "only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older th...
Hi! It isn't currently possible to add multiple SKUs to the same product, but there are some workarounds suggested in this linked post. In the meantime, I'm happy to share a feature request with our developers on your behalf.
08-23-2024
Hi! I think an app like Advanced Shipping Rules would help you achieve what you're looking for. By default, the Shopify admin will use the default package to calculate shipping, so a third-party shipping app will allow for further customization if yo...
Hello! In order for our team to investigate, please go to 'More > Support' in the POS app and select 'Report a bug'. After that, you can use the 'Contact support' option in the same menu to reach out to our team. We'll be able to access the account t...
Hey, there! While there isn't currently a feature in the Shopify admin to automatically adjust pricing, I recommend checking out the pricing optimization apps for a solution. Each of the apps have ratings and reviews from other store owners to help y...
08-23-2024
Regardless of whether the customer is using a VPN, they'll likely see the confirmation number first, since this appears before the order is technically complete on the back end. They'll see their order number once the order is complete. Pixels are ou...
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