Cal
Shopify Staff
Shopify Staff
Contact Me
Status
Offline
Last Activity
‎03-13-2024 07:42 AM
Topic Started
0
Topics Started
Topic Solutions
103
Solutions
Post Count
989
Posts
Post Kudos
173
Likes

Community Badges

No content to show

User Activity

No problem, I'm glad to help. I recorded a little video on how you can receive support using the link above.  Let me know if you still have any further difficulty contacting our live chat! 
Hey @Tuzu96! Cal here from Shopify, thanks for reaching out to us. Shopify operates on a 30-day billing cycle, so this is why you are seeing the dates you mentioned on your invoice.  Our live support team would be happy to investigate this for you an...
Hey, again! If you're looking for more customized invoices, we do have a range of third-party apps that might suit your needs here in our App Store. I'd suggest reaching out to the app developers to query whether their specific integration suits your...
Third-party gateways are maintained and developed by the gateway provider. However, I'd suggest getting in touch with our live support team here who can investigate the active gateways on your store and make sure the setup was completed correctly.  T...
Interesting, so to clarify you're looking to not take payment during the checkout process, and instead have an invoice generated which will be sent to them upon completion of the checkout? I'm not sure bypassing the checkout like this is possible.  I...
Hey @Rohini2! Cal here from Shopify, thanks for reaching out to us. Shopify sends an automatic Order Confirmation to customers when they purchase from a store. This order confirmation is customizable by our merchants.  If you're looking to generate a...
Hey @XCC-Ohta! Cal here from Shopify, thanks for reaching out to us. The Community would be happy to provide feedback for any query you may have.  Could you please elaborate a little more on your question? What are you looking to purchase, and what c...
Hey @Eddie62! Cal here from Shopify, thanks for reaching out to us. Is Paypal the only gateway on your store, currently? Have you completed the Paypal onboarding process?  I'd suggest contacting Paypal support directly about your Paypal account, to m...
Hi, again! That is effectively what those apps achieve, they segment the store based on what account the customer/wholesale customer is using and provide them with their own product pricing structure. I suggest reaching out to them for more informati...
Hi, again! As mentioned above, you shouldn't lose any data by updating your theme, but please reach out to your theme developer for assistance to make sure this is the case. They will be able to confirm this and give you the correct update process fo...
Hi, @Co1by2! To receive assistance with this you need to be authenticated as the store owner. Please get in touch with our live support team here to further this request and they'll be happy to assist! 
Hey @Big_Catch1! Cal here from Shopify, thanks for reaching out to us. I can see what you mean, that is definitely something that could impact your conversion rate.  What theme are you using in your store? Did you have someone work on the theme code ...
Hey @Brafila! Cal here from Shopify, thanks for reaching out to us. Welcome to Shopify! It sounds like this is your first business with us, which is super exciting. There are some questions I'd like to ask in order to best assist with this query, so ...
Hey @inordlund! Cal here from Shopify, thanks for reaching out to us. This is a great question. What tier subscription plan were you thinking about for your store? Shopify Plus, our highest tier enterprise-level plan, offers a wholesale functionality...
Hi again, @TonyGrant.  To remove your store entirely, along with all your data, you would need to get in touch with our live support team here. They will authenticate you and talk you through the process. 
This widget could not be displayed.
This widget could not be displayed.