Hi everyone, I used to be on Magento and used Zendesk for our live chat. I've just moved my store to Shopify and I'm really impressed with how apps integrate natively with Shopify? I feel like the productivity of my support team could skyrocket. I've tried Klaviyo and a few others and I'm thinking about moving off Zendesk to try a more integrated app. Do you guys have any suggestion on what's best? My requirements: I'd like to: Avoid sharing Shopify logins with my support team so if they can perform some basic actions or retrieve customers data from the app, that would be awesome Use a tagging system for my tickets Add notes to customers or tickets Automate some answers without relying on a chrome extension or similar Integrate with other email app so I can check other discussions with the same customer. Just discovering this community forum and it has proven to be very valuable. Thanks everyone!
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Hi everyone, I'm new to Shopify and I'm looking for an integrated email solution. I used to rely on Mailchimp for my Magento store but I see that Mailchimp is not available on the Shopify appstore. I want something simple rather than complex because I'm working with freelancers and don't want them to spend time ramping up on the tool. Do you guys have a recommandation? I know Klaviyo, Omnisend, but really willing to know about the main difference. It's still very vague to me. PS: If you also know about a good SMS app for Europe, I'm down :) Thanks Marie
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