Jul 28, 2020
A customer of ours initiated a chargeback against an order that had already been refunded. Why doesn't Shopify protect its merchants from this type of potential fraud by filing disputes for lack of g...
Jul 19, 2019
The company I work for has recently switched to using Shopify for our webstore. Getting to the the payouts report is kind of a long journey (why isn't there a link from the dashboard?) and the report...
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User Activity
12-02-2022
This one they only collected 3.9% of tax instead of the correct 9.03%! That's only a little over 40%.
12-02-2022
Exactly that. When I contacted them, Shopify support basically confirmed that it was the new sales tax system and estimated tax at check out, but they didn't think there was a problem. They wouldn't believe anything was wrong with it until I provided...
11-29-2022
Now sales tax is being recalculated after checkout in New Mexico as well, but this time it is recalculating to the correct price, but Shopify is still charging us fees based on the original, in this case incorrect, sales tax calculations.
11-23-2022
This is now happening to all of our orders from Arizona. WTF? We need Shopify to properly collect the sales tax for us since we are liable to the state for the correct amount of sales tax, not the amount a third party collected on our behalf.
On an order in our store, after the customer checked out but before their card was charged, the sales tax amount was "updated" and the amount charged was reduced. The "update" in the sales tax seems to have remove the county sales tax. That tax is du...
This is why I HATE Colorado sales tax: the state allows way too much latitude for municipalities and special districts to decide their own special tax rules that don't have to align with anyone else's.
Suggesting a janky work around that doesn't work in a lot of common situations? Exactly the kind of response I've come to expect from Shopify support. As was said above: someone will likely soon launch an expensive app that will do Shopify's work for...
A customer recently made a purchase from us and sales tax significantly overcharged on their order. They live in Grand Canyon Village, AZ, but were charge municipal sales tax for William, AZ, a city 60 miles away. I know that Shopify's sales tax calc...
