Agree on the steaming pile. We just stick with doing it in-house. The level of support is about what you've seen in this thread, which is to say pretty much nothing. That they are STILL overwriting HS codes is ridiculous but not surprising. I get tha...

I filed a request for additional research and included everything I could find in any records I had. I'm so sorry I can't recall exactly what information I provided - I just went to look and there's no record of what I told them. I think I may have b...

So you know, Shopify CLAIMS that you can contact TCTSNBN (or Gl0bal-e - you can't actually use the name here, or haven't been able to), and request that they fix the HS codes. I have zero faith in that, and I'm tired of looking at my things being cla...

Ah - reminds me of old school 1337 5p34k

As many of us have stated, we need more information. I think it's a real shame that Shopify has not only failed to provide any help in this area, but has stopped even responding to this thread. That said, I opened an investigation to find more transa...

They've extended the deadline to February, I believe. I still doubt we'll get support even by then, if the past is any indication at all.

Just so that you are aware, the claims administrator is no help at all. They read from a script. All one can do is ask for additional research, which I have done (it's pending) but Shopify has thus far been no help in providing any information that r...

I hope you have better luck getting this than I - Shopify has been no help thus far, referring me to the administrator. They are no help at all and read from a script. I submitted an additional research request with as much data as I could, but have ...

Unfortunately, the blog post doesn't answer the only two relevant questions every Shopify merchant is likely to ask: do sales made using Shopify Payments count towards the settlement, and if so how do we gather the data from Shopify? I filed a claim ...

Also - some countries have arcane import regulations that could be breached if the wrong HS code is applied. In your case I would recommend at least reaching out to support - as I said, I've been told that I can tell TCTSNBN that they've gotten codes...

AHA - so you haven't been able to get them to correct the codes that are assigned if you look at them in the bulk editor, for example. OK - I understand now - what they're telling ME is that if I go back to it AND the codes are wrong I can that the c...

They're constantly trying to get me back on board as well. Probably due to Shopify's 6.5% stake in that company whose name we are inexplicable not allowed to use in this chat. I think you're making the right choice, and I'm also going to continue to ...

Wait - I'm probably being obtuse here, but are you saying that you can correct the codes, but the EDI that gets generated STILL uses the wrong codes? That's unbelievable - how does a customs official square that? If you collect tariffs based on it be...

I dug more into this - the HS codes are set by Gl*bal-E (who is actually doing all this using DHL as the carrier) using AI based on the description (!!) - and if there's "high confidence" that they're correct - which is DECIDED BY THE AI - then they ...

Agreed here - but this is more than "please let us." It's garbage coding to OVERWRITE my HS Codes through my entire store without telling me. And when you click on the "what will change" button, NOWHERE does it tell you it will trash HS Codes. And wh...