Who we are: We are Helium: App Developers and Shopify Experts since 2015 Where we are located: Gig Harbor, WA, US What we do: We build apps that merchants depend on. ...
Apr 7, 2020
Who we are: We are Helium: App Developers and Shopify Experts since 2015 Where we are located: Gig Harbor, WA, US What we do: We build apps that merchants depend on. ...
Dec 23, 2019
Hi everyone! I'm Michael from Helium, makers of the Customer Fields app for Shopify. Today we are celebrating review #200 as we come near to the app's 5 year anniversary on the Shopify App Store. <span class="lia-unicode-emoji" title=":party_popper:">🎉</span> ...
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User Activity
03-11-2024
@Javasusie I hear you. This sucks. Apparently, our Helium Customer Fields app is effectively solving this issue for some merchants. This review came in over the weekend. Our support team is US-based and ready to help if you want to give the free tri...
03-11-2024
@Terry_H_Clarke as to why, this is my only answer
02-23-2024
@Kele_Nakamura "hmm i wonder if its because we don't have an actual create_customer form in our theme?"I wondered the same thing... let me know what you find out?
02-23-2024
@Kele_Nakamura - I asked our devs to look into this, and they were unable to replicate. They get redirected to the captcha challenge page, and no customer is created.
02-22-2024
Hmm, strange. reCAPTCHA should work without challenges out of the box.I typically only see a challenge after atypical activity, e.g. testing registration/login on a site 5-10+ times within a few minutes.We expose a setting for reCAPTCHA sensitivity f...
02-22-2024
@ABSupplyCo_Mark reCAPTCHA doesn't require a "challenge" like previous versions of Google's CAPTCHA.See Shopify's documentation or this screenshot: https://share.heliumdev.com/YEuJkNPkWere your customers, perhaps, struggling with a previous version w...
02-07-2024
Thanks for sharing. Bummer there's not more to go on there.I shared this in another thread, but there are 3 strategies that might help you, but unfortunately each method requires an app. Our app Customer Fields is one of the solutions. That being sai...
02-06-2024
Removing the "create account" option doesn't prevent people from signing up. Web developers and people with the right technical skills know how to hit Shopify's endpoints on the backend to create a customer. One thing to keep an eye on his HOW the cu...
01-11-2024
The fake customers might not affect you at all. Your email list should only include those who have opted into marketing, but if these fake accounts have opted into marketing than you might pay more to your ESP for additional contacts. In that case, i...
12-06-2023
Check to make sure you have CAPTCHA enabled. See Shopify CAPTCHA settings. If you are using the Customer Fields app, see our spam protection guide with adjustable sensitivity for reCAPTCHA. You may be able to prevent these spam sign ups by increasing...
This is what we've found to be true as well@connore wrote:In conclusion, customization to the new customer account login page is not possible, nor to the new customer account dashboard page.
Hey @chrisrivAn app like Infinite Options will be a good solution if you want to collect this information on the product page. However, you might consider another approach (customer metafields) that would help you support returning customers as well....
Great video, @SumanSaurabh!
What reviews app are you using? I would expect there to be a solution for this. Or add a note to your terms of service that says any reviews with images can be shared to the company's social media as well.
11-15-2023
@jc-umbra I don't know if this is the most elegant solution, it seems there's a better method. However, you can use an app like Customer Fields to add a unique customer tag to each form from different landing pages.Then use Flow's trigger for Custome...
My Accepted Solutions
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