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We use ActiveCampaign as CRM and it is integrated with Shopify. The "last order date" is an extremely important field for our automations and reporting. Over the past few days, there are a bunch of customers that appear to have a new order because th...
another new report related discussion - https://community.shopify.com/c/shopify-discussions/customer-names-automatically-changed-to-ship-address/m-p/2088343
RELATED CONVERSATION - https://community.shopify.com/c/shopify-discussions/bug-customer-name-gets-changed-when-shipping-and-billing-are/m-p/2065555hoping the new activity bumps this stuff.
Starting in approximately May 12, 2023 - it's not just the "default address" that is changing (which was a huge problem on its own), but now the entire customer contact name is changing. The name also changes upon fulfillment. We reported to shopify,...
Starting in approximately May 2023 - it's not just the "default address" that is changing (this was a huge problem on its own), but now the entire customer contact name is changing. The name also changes upon fulfillment. We reported to shopify, but ...
06-20-2023
may 12th is also when we had a ton of issues come up with customer names being changed to shipping address name - both at the time of an order event, and at fulfillment, so even if I fix a customer name manually after an order is placed, another orde...
Just pasting my most recent comment here too:This is so unacceptable. And the problem has grown - as many here have recently reported - starting in approximately May 2023 - it's not just the "default address" that is changing, but now the entire cust...
This is so unacceptable. And the problem has grown - as many here have recently reported - starting in approximately May 2023 - it's not just the "default address" that is changing, but now the entire customer contact name is changing. The name also ...
ANYONE THAT ISN'T A SPAMMER HAVE AN ACTUAL SOLUTION? ANYONE EXPERIENCING SAME ISSUE?? WE CAN'T BE ALONE HERE. IT'S HAPPENING IN ALL 3 OF OUR BRANDS/SHOPS.
New behavior I think since Friday 5/12. We've always dealt with a related issue of customer ACCOUNT default address being changed to ORDER shipping address when an order is placed, but that has NEVER changed the customer contact name on their account...
SAME HERE. I've been processing orders since 2018 and hadn't experienced this until yesterday (April 2023). I found one order yesterday that doesn't display on the customer's profile. And one order I searched for today can't be found in the search. Y...
AND LITERALLY 24 HOURS AFTER I SAID THIS - IT'S DOING SHIPPING ADDRESS AGAIN. it had appeared to be working properly for maybe a week or two. This revert back to the undesired behavior came the same day they deployed an update to the customer managem...
I noticed that this appears to be resolved in our shop as of a few weeks ago. It's still a problem when someone is lazy and leaves the "same as shipping" box checked, but at least the shipping address seems to have been removed from the equation.
No. Only if they select "same as". This is why it doesn't make sense. customer sets billing, and then default account address changes to match shipping.
Many/most of our customers drop-ship their orders to their clients. Changing a default address to the shipping address not only is trying to solve a problem that doesn't exist (customers are perfectly capable of updating their own information if they...