This is happening to me as well! just this morning. I've been informed I need to hire a shopify expert, but it sure seems like a backend issue. Exactly the same. I log all my payloads, so I know that I'm sending this: {"type": "nl-add-to-cart","item"...

Jason, thanks again for your response. While I cannot provide replication instructions as there aren't any, I can provide a link to the store. https://www.modernhousenumbers.com/products/house-numbers-letters As you can see, the properties (finish, n...

I wish there was a way to replicate this — but I cannot find a pattern. We get about a thousand orders each month, and of those maybe 4-5 will have this issue. We have no apps that modify the cart contents before or during checkout. I was just hoping...

Hi,We've been having a sporadic issue lately where certain line items will lose their properties after they're in the cart. We cannot fulfill our orders without these properties, so this has been a significant support issue for us. We're using the /c...