Similar has happened on one of our shopify stores. They are asking for authorisation from two ip holders of products we sell. We buy through an authorised wholesaler so the ip holders won't supply us with docs (as we don't deal with them directly). They won't accept invoices outlining the supply source along with documents that show the wholesaler is authorised. They have had no ip complaint, there are loads of brands on this site and they have picked on two that they've heard of without justification of any sort.
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