Hi Forum, We are developing a payment app and we understand the below requirements. However where does the payment app actually upload the / provide the signed SSL? We have reviewed https://shopify.dev/apps/payments#mtls-configuration, however this d...

Hi Don,We are the payment gateway and have processed 000's of transactions on Shopify, but have not encountered this before. I want to share the logs with you hence would you be able to send me a DM pls?

Hi there!We have a scenario where a transaction was completed using our payment gateway, however Shopify marked the order as an abandoned checkout order. Can someone PM me so that I can share the details ? 

Wondering if anyone can help here?

Hi Ryan,  We have run into an issue while performing a product and inventory sync from a Shopify Store. The Shopify store has 1004 products, however, we are seeing only 930 products synced to our platform. The code that we are using is below: $keepGo...

Hi Ryan,Apologies, the other issue we have been facing is the below. Essentially the app is getting installed on some stores and not in some other stores.In our public app, some of the user access tokens work and some of them don't. For those invalid...

Hi Ryan, We have a query and I was hoping you could help us with this. We have noticed that the limit to call an API every second is two times. Is there a solution available to call more than 2 times per second or is this a blanket rule set by Shopif...

Hi Ryan! Thank you for patiently answering our questions. The app is now available on Shopify! I'll be sure to reach out if I have any questions. Best,Aditya

Hi Ryan, Our review reference is 12897. We have been been given some feedback points which we are working on, however we would like to clarify with the reviewer on one of the points that he/she has raised. How can we go about doing this? Also the rev...

Hi Ryan, Our app got rejected a couple of times due to errors in our submission ( Its our first time!). I was wondering if it would be possible to nudge the APAC review team again? Best AdityaTeam HitPay 

Hi Ryan, Thank you very much for your help. Greatly appreciated  Best,Aditya

Hi Ryan, We have submitted our app. I was wondering if we can get in touch with the app review team to potentially expedite the app review as a lot of Shopify merchants in Singapore have requested this app from us. Best,Team HitPay  

Hi Ryan,Thanks very much for getting back. Let us explore the solution that you have highlighted and get back to you if everything is working as expected.CheersAditya

Hi Shopify Team,Please let us know if anyone can help us.Best,Aditya from HitPay

Hi there!We are building an inventory sync app for a third party POS app.The sample response below for the inventory level update does not include product or variant id.inventory_levels/connect, inventory_levels/update, inventory_levels/disconnectHid...