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User Activity
05-19-2021
Thank you, everyone. I understand that this feature is needed, and I appreciate your feedback. I have shared your requests with our development team. At this time, please refer to the workarounds I've shared in my initial post, which include adding a...
Hey, @sophiebabbage!
I hope you're well! When you say your learnings for paid social, you're referring to any analytics or reporting tools you're using to review your store's recent activity and get insight into your visitors, is that right? What kin...
04-19-2021
Hey @Justbeyou!
Great, I'm really happy to hear this. Thanks for letting me know! If you have any other questions, please always feel free to reach out to us.
All the best,
04-16-2021
Hey @1acornindustrie!
This is Finley from the Social Care team at Shopify. I came across your question and wanted to see how you got along with your shipping rates.
It sounds like you're located in the United States and interested in having USPS Firs...
Hey @DanielKwon!
This is Finley from the Social Care team at Shopify. Thank you for sharing your screenshot. I understand that you received the error message:
Your access to ____ has been suspended. Your account has been deactivated. Contact the shop...
Hey @huali!
This is Finley from the Social Care team at Shopify.
As Jason said, if you have two open Shopify stores, you'll be required to purchase a theme license for both stores, as noted in our Terms of Service.
However, if you need to transfer a ...
04-13-2021
Hey @TheartBinn!
This is Finley from the Social Care team at Shopify. I came across your question and wanted to see if you've already chosen a Print on Demand company to work with. With the Print on Demand business model, these companies will handle ...
04-09-2021
I'm glad to hear it was helpful!
All the best,
04-07-2021
Hello again, @Armies!
To answer your questions:
Yes, you can have a business in the Philippines and ship to international customers. You're able to set up shipping zones and shipping rates for different countries in your Shopify admin > Settings > S...
04-07-2021
Hey @rihenajmera!
This is Finley from the Social Care team at Shopify. Thanks for reaching out! From your post, I understand that a customer placed an order, but you don't see this in the Orders section of your Shopify admin, is that right?
Were you ...
04-07-2021
Hey @Armies!
This is Finley from the Social Care team at Shopify. Thanks for your question, and welcome to the Shopify Community!
I understand that you're looking to use the Shopify payments gateway for your business in the Philippines. At this time,...
04-05-2021
Hey @babyface30!
This is Finley from the Social Care team at Shopify. Thanks for your question, and welcome to the Shopify Community!
You can find all the payment gateways available to the country your business is based in here.
Once you know which p...
04-02-2021
Hey @RLowder!
This is Finley from the Social Care team at Shopify. Thanks for reaching out.
You will be able to find your Shopify invoices from your Shopify Admin > Settings > Billing > Bills:
You should be able to find the invoice for $133.32 and ...
Hey @sweetcw!
This is Finley from the Social Care team at Shopify. Thanks for reaching out.
I understand that you refunded an order placed through the Shopify Payments gateway. To confirm, can you see the successful refund from the Order's timeline l...
03-30-2021
Hey @flockofknitters!
Thanks for reaching out. I understand that you want to have this domain issue looked into as you can.
We’ll need to access your account to resolve this issue. While we’re no longer able to provide account-specific support via th...
My Accepted Solutions
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