chris_sure
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‎11-03-2023 07:49 PM
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We had a customer that states he did not receive his product and initiated a chargeback. On that same day, it appears that other unrelated orders for other customers had their payouts withheld ...
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We manually turned off the check box for showing the customer prices intheir currency and everything reverted back to how we operated for 6 years.Chris
The agent said this box was checked, but we didn't do it.  We unchecked it this morning and sure enough we got an order from Canada and all the order information was back to "normal" denominated in USD.  With this box unchecked, our customers do not ...
We have the exact same problem, just different markets.  We have battled through 3 chat agents before I got one to admit today that something was wrong.  He is working now with technical support.  He said he would get back with us tomorrow (Nov 3, 20...
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