May 5, 2022
we’ve made so many changes to our site recently including paying to having it speed optimised. I still think there may be many more things we can do to optimise. I’d love a review. &n...
Dec 1, 2020
Hi! We would like to offer our customers who come to us from an influencer instagram post 2 specific items for free (lip balm and buffer) when they spend over $80 Ideally, we would lik...
We are doing a 24 hour Discount Code. However the discount code box only appears on a mobile and doesn't appear on a desktop. Shopify help is not available. Is anyone able to assist?
Jul 20, 2020
Hi, Has anyone come across a Free Gifts with Purchase App that allows the customer to choose 2 Free gifts over a $$ threshold and also choose 4 Free Gifts over a $$$ threshold. Thanks
Jun 20, 2020
Hi! Where do i go to change the Metadata on my home page. I can't seem to locate where to do that. I am able to do all of the other pages. Thanks
We have FB ads running. Is there any way we can make it so that the only photo used on a FB ad is the first Product photo. At the moment FB is pulling random photos from each product. ...
May 22, 2020
Our product weights are entered for each product however don’t show during the fulfilment and shipping process
May 20, 2020
If a customer purchases a kit only the weight is 0.500g including packaging. If the customer purchases a cleanser only the weight is 0.200g, If a customer purchased the kit plus the cleanser th...
May 20, 2020
If a customer purchases a kit only the weight is 0.500g including packaging. If the customer purchases a cleanser only the weight is 0.200g, If a customer purchased the kit plus the cleanser th...
May 11, 2020
We’d love as much feedback as possible on our store...www.petiteskinco.com Today and yesterday we’ve had the highest number of site visits we have had but the least number of conversions.
May 11, 2020
We have had steady growth past 6 months. Last 6 weeks our site visitors have increased...on Friday we had 25 sales. Yesterday was our biggest number of site visits and today will be high too but we’v...
Apr 26, 2020
We have added a new product to our collections which we haven't had before. It has come up with a HTML that was initially sold out. I managed to change this to New in May. ...
We have added 3 new products to our shop about 2 weeks ago. They aren't showing up in products on Instagram. Is there something we need to do to make this happen? Thanks
Apr 11, 2020
I cannot find where to edit my home page and my collections page meta descriptions. I have been able to edit all of my products pages, about us, shipping etc Meta descriptions but i can't find ...
This is my website https://www.petiteskinco.com/ I have uploaded an image with text on the home page with little icons on it. We can read it on a desktop but the text is har...
Nov 27, 2019
I have loaded 2 individual products $28 and $32. We want to offer free shipping over $50. How do I enter that in the shipping rates? Thank you
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User Activity
Hi!In products, beside the price is moreClick more and then slide the tab for charge taxes.We have some products that don’t have GST so we leave them offI really hope that helps[image0.png][image1.png]
Hi Sophie, In the products section beside the price, click on more and then slide the bar across on Charges GST
03-19-2023
I’ve been adding them in on my phone and that seems to work
I removed conflicting code last night in order to add an app. This has now appeared. Any suggestions? Liquid error: Could not find asset snippets/digismoothie-giftbox.liquid Liquid error: Could not find asset snippets/sca.freegifts.liquid
Hi,we are having trouble with our images not being crisp. Particularly our Collection Images, I can't find a recommended image size Is there a set size for images to be as headers? They are crisp and clear in Canva https://www.petiteskinco.com/
we are going to run our first ever sale where everything is discounted. We want our normal price to stay but have it crossed out with the discounted price showing.as well as having the words either 30% off or sale on each product main photo. is ther...
Would it be possible to code in our video to be in the same size format as our photos and be the 3rd item - so that there is 2 photos on each side and the video in the middle? https://www.petiteskinco.com/collections/skincare/products/pore-kit-1
05-05-2022
did u get this sorted?I am having the same issue
05-05-2022
Did you sort this out. Mine is doing the same
05-05-2022
Hi Ollie.Thank you. they’re active but the schedule availability is still on and the time keeps changing so they can’t go live
05-05-2022
We are having issues with the image in peach under our video. On desktop it is full width but on mobile it doesnt full whole width. Is it possible to change this. Plus is it possible to get rid of the Collection Title on the home page https://www...
Hi, I have uploaded two new products however they aren't going live because the online store has a "scheduled for a certain time." That time keeps passing and a new time comes on and they won't go live. Is it possible to not schedule a product to go...
Hi Summer,Thank you so much for your kind words and for taking the time to reply.Yes, just waiting on Afterpay to come back to me.ThanksJacqui
Hi! every product in our shop has same amount of Afterpay to pay $25, regardless of whether the price code is $12 or $100. https://www.petiteskinco.com/collections/kits/products/pore-kit-1any suggestions? Thanks
We run a free lip balm for new customers when they sign up. However we have so many problems because they have to add the lip balm to cart. we don’t want to do a % off. Is there some way for the print out to have the lip balm on it or the code on i...
