Miles
Shopify Staff (Retired)
Last Activity: Oct 13 13:17:28
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Hi, @GentleMonster! I'm Miles from the Social Care team at Shopify. You can certainly customise your receipts for POS, but please keep in mind this feature is available only to merchants using Shopify POS Pro. From the Shopify POS app, tap ≡ and then...
Hi, @fabbbles! I use Seguno myself, and can confirm the abandoned cart email will send to all abandoned carts no matter if they're subscribed or not. Seguno - and most other email marketing apps - know that the purpose of abandoned carts is to reclai...
Hi, @Leigh6! I'm Miles from the Social Care team at Shopify. Checking discount codes that have been entered incorrectly is a great idea so you can make adjustments and avoid abandoned carts. It's interesting that multiple customers have experienced t...
Hi, @sandyng! I'm Miles from the Social Care team at Shopify. Thanks for your question about taxes. I've tried to replicate this issue for you in a test store, and I can see taxes are charged via draft orders. With that being said, let's try to work ...
Hi, @IulianDraghici! I'm Miles from the Social Care team at Shopify. You'll be able to see a breakdown of your payout in Settings > Payments. Click "View Payouts" under Shopify payments.Find the payout in question and click on it.Click the arrow on t...
Hi, @Shaipm! Thanks for your question. Each year you'll be required to lodge your tax with the relevant authorities. This is not something we would assist with, so questions about how to lodge this would need to be directed to your local tax authorit...
Hi, @bjones0602! I'm Miles from the Social Care team at Shopify. It sounds like there's an issue with the setup of your shipping rates. I'll walk you through some checks you do in your shipping settings. If these don't work, I'll also leave you detai...
Hi, @neil_and_clark! Thanks for getting back to me. It sounds like you may need to talk to Facebook if there's a missing link to your collections. I've outlined below how you can contact them. Merchants with an already existing Business Page on Faceb...
Hi, @prettymagnifiqu! I'm Miles from the Social Care team at Shopify. Your customers can use discount codes with Apple Pay only if they enter a discount code on the checkout page before clicking the Apple Pay button. If you show the Apple Pay button ...
Hi, @neil_and_clark! I'm Miles from the Social Care team at Shopify. When it comes to dynamic ads on Facebook, you're not able to select products or collections in order to create them. A dynamic ad promotes products by using Facebook pixel data to r...
Hi, @edvin017! I'm Miles from the Social Care team at Shopify. I will be happy to help you fix this issue. When you are navigating to your product, are you doing so via a link in your menu or navigation? If so, the issue might be that the old product...
Hi, @Shaipm! I'm Miles from the Social Care team at Shopify. Whilst I won't be able to provide information on what tax amount is correct, I can certainly guide you around setting up the tax information. Setting up taxes is based on tax registrations ...
Hi, @YamahaOilStore! I'm Miles from the Social Care team at Shopify. I'll be happy to help out with your shipping issues. It's important to note that if you're in the United States, then USPS rates are added by default. To ensure you've got the provi...
Hi, @JenniferBest! I'm Miles from the Social Care team at Shopify. I can totally understand the confusion here when it comes to the currency conversions in your Shopify account. Essentially, when you have a multi-currency store enabled, the customer ...
Hi, @Disastertrey! I'm Miles from the Social Care team at Shopify. I'll definitely need some more information so I can help work out what might be going on. Could you please confirm the following: Where are you seeing this $22 charge from Shopify?Are...
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