Hank
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‎03-14-2024 09:30 AM
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Learn more about handling postage and fulfilment while running your Shopify store in Ireland. This thread is part of the Regional Support threads offered for merchants in Ireland. To see which othe...
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Hi, @EitanB,Hank here from Shopify. I can certainly see the urgency in wanting to get this activated within your store. That said, as Shopify is not a bank, sometimes it can take longer because our banking partners would need to authenticate any docu...
Hi, @JennyG76,Hank here from Shopify. When you say that your account is locked, do you mean access to your admin, or is the website itself offline?  Have you ever received an email from the escalated team(s) in relation to this, or any email asking f...
Hi, @Usman2021,Hank here from Shopify. When you create an account with Shopify initially you are automatically assigned a free “myshopify.com” domain, which is then used as a unique identifier for your store and is therefore not subject to change. It...
Thanks for reaching out about this, and for sharing your store URL, @Dummyfashion. This allowed me to take a closer look at your domain using this website and I can see a few things that are causing the SSL to be stuck at a pending status when trying...
Thanks for reaching out about this, @kOZk37AjdQ. Can you tell me a bit more, is it giving an error message or is it greyed out? Depending on the settings within the store, may have a need for what Ireland uses to locate addresses, an Eircode.  This i...
Thank you for reaching out about this, @Emmarubinet93, and for sharing your store URL. I took a look at your domain using this website, and I can see a few issues that are key to correctly provisioning SSL certificates when connecting your domain. I ...
Hi, @RIL,Hank here from Shopify. Would it be possible to share your domain so that I can check what might be the issue? The most common is multiple A records, which can cause the SSL certificate to be delayed. I will share this guide about connecting...
Thank you for the additional context, Dylan! This looks to be the one associated with your payment gateway, and as a result, Shopify may be able to provide this for you which will require access to your account. Please visit The Help Center and log i...
Hi, @lnunu7,Hank here from Shopify. You are right in being concerned about an error related to how you accept payments within your store, great work being so vigilant! I took a look online for that error, and I found this thread here on PayPal's foru...
Hi, @Smartlashesworl,Hank here from Shopify. Offering your customers their desired currency is a huge benefit within your store, and normally changing the currency is done within the admin in Settings > General. However, once you have made your first...
Hi, @Aisle5ive,Hank here from Shopify. Can you tell me a bit more about what you are trying to do?  Is it a case you need to obtain an Employer Identification Number (EIN), or is it purely locating your current one? The Merchant ID and EIN are the sa...
Thanks for reaching out here, @MikkiGK. You are correct, once you have an annual plan selected, you would indeed receive third-party calculated shipping rates as a part of your annual subscription for no additional charge. Similar to what I mentioned...
Thanks for reaching out about this, @KarelR. It sounds like a paid plan may have been selected prior to canceling, and the bill may have been automatically generated prior to doing so. To be certain, we would need to take a closer look at this, and w...
The only other thing I can advise is to reach out to the live support team to see if there is an issue with the email being sent to you. They may be able to query with the specific team, although as mentioned they will not be able to advise of any up...
Hi, @jose_abdal,Hank here from Shopify. It looks like you have an open email ticket with the safe and trusty team under ticket reference #b51e74eb-f29e-4c4c-96ee-bcdf39fcb3ab. That would be the most direct way to contact this team, as it looks like t...
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