Hi, I'm not sure but seems to be scammed because as per my experience, shopify don't ask to contact with someone (any name).You must contact shopify support via your shopify account and let them know, they will confirm in few minutes.No need to be wo...

Hi, I can't see attached images on your home page.

Hi, please share the link of your website, thanks! 

Well, I can see this view I would suggest please recheck if you made changes on live theme and then saved them because this not an issue that your are mentioning 

Ok, are you sure that you are on the same theme?May be as admin you worked on other theme (not live theme) or may be not saved changes

Hi, don't worry, there is always a solution Can you please share the link of your website. Thanks! 

Hi, please share URL of your store and theme name so I can assist you.

Hi, on multicolumn, you should add link in "link" field.Please check again, may be you didn't entered correct link. You are using label "Read more" but link/URL is missing I guess  

I'm sure you are not using Shopify 2.0 so need to update the code. If you can give me limited access, I can do it for you 

Hi, are you using Shopify 2.O?

Hi, go the theme customizer, select default product and from left panel, you can drag items up and downs 

Hiding something is easiest than adding some new feature Would you mind to give limited access of store or we can do zoom so I'll guide and you can do it by yourself, that's what is possible at the moment 