"Favicons" by Loozrboy is licensed under CC BY-SA 2.0. When it comes to web design, even the smallest detail can have a huge impact on your conversion rates. Whether y...
Have you created a collection on your online store and experienced an issue with adding your products to the collection, or you were unable to find your products within an existing collectio...
Did you know you can set up PayPal on your online store to allow your customers to make purchases using their own PayPal account? Doing so can help boost your conversion rate by offering a p...
Jun 30, 2022
Your online store speed can enhance your store’s discoverability, boost conversion rates and increase customers' loyalty. Ensuring that your store is fully optimized for speed and accessibil...
May 30, 2022
When it comes to web design, even the smallest detail can have a huge impact on your conversion rates. Whether you’re making the final touches to your online store, or you’ve already launche...
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User Activity
08-26-2024
Hey, @timmeh55.
If you are unable to successfully transfer the domain to another platform, you may need to speak directly with our live support to have a further look into the store. With that being said, you can get in direct contact with our live...
08-26-2024
Hey, @timmeh55.
Thanks for reaching out.
Could you let us know if the domain was purchased directly off of the Shopify platform? Or, was this a third-party domain connected to your Shopify store? I am just trying to get a better understanding of...
08-26-2024
Hey, @Birte.
Thanks for the response.
I think that may be best in this case. If this error message is displayed in the Plaid tool - we are unable to look into the specific error further from our side. However, if you notice that you are receivin...
08-26-2024
Hey, @Birte.
Thanks for the follow up response.
Can you clarify with me if this error message is displaying from your Shopify admin, by any chance? The reason I am asking is because you may need to reach out to Wise support for more insight to w...
08-26-2024
Hey, @Emokles.
Thanks for reaching out.
That is a great question! The domain may still be connected to the Shopify store even without the SSL certificate applied. You can test this by navigating to the custom domain to see if it directs you to y...
08-26-2024
Hey, @Birte.
Thanks for reaching out.
When you attempt to connect your Wise bank account to your Shopify store, are you receiving any specific error messages? If so, could you let us know what the error message is? As this information may allow ...
Hey, @Hannan076.
Thanks for reaching out.
The availability of payment gateways on the Shopify platform will depend on your store's general location. We do have a great article that displays the available payment gateways per location here.
Le...
Hey, @hollyday32.
Thanks for reaching out on this thread.
You can get in touch with our live support by navigating to the Help Center. Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to...
08-19-2024
Hey, @Triple1.
Thanks for reaching out.
Since we do not have any internal access to store or account-specific billing information from the Community forums, we are unable to view the payouts in question. In this case, I encourage you to speak wi...
Hey, @JessicaS1.
Thanks for reaching out on this thread.
At the moment, customers are unable to add products or product variants to draft orders. The reason for this is because a draft order is finalized at the time of sending and any changes mus...
08-18-2024
Hey, @Kinjalbhandari.
Thanks for the follow up response.
We do not have internal access to information from the Community forums to take a further look into this. It would be best to follow the instructions that our internal team has provided. To ...
08-18-2024
Hey, @Kinjalbhandari.
Thanks for the quick response.
I can certainly understand that this is not an ideal situation. If you have been in contact with our live support and have been informed that the case has been escalated to our billing team - ...
08-18-2024
Hey, @Fiker.
Thanks for reaching out.
I appreciate the context that you have shared as that is very helpful! Since we are unable to authenticate you for the stores in question due to the sensitive information that would need to be shared over th...
08-18-2024
Hey, @abdullah99.
Thanks for reaching out.
We do not have any store or account-specific access to internal information from the Community forums. The reason for this is because we will need to authenticate you as the store owner to take a furthe...
08-18-2024
Hey, @Kinjalbhandari.
Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, we are unable to view the specifics. You will need to reach out to our live support by navigating to t...
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