May 19, 2020
HI, I can't contact customer service. It asks me to log in, and I enter my store, and then it says "store cannot be found". Tks
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its any modern large screen iphone. Emulators are not always a true 100% representation.
just install the dawn theme and look at the cart page with an iphone 14 plus. Oh and it has to be an actual phone. You won't see it using an emulator.
Just wanted to let people know about this bug that was confirmed by shopify support where the dynamic buttons like shop pay, paypal and gpay are out of alignment with the buttons above it. This happens on the larger screen iphones like the 14 plus. D...
08-10-2024
I just read it , it does say at the end “If you have any questions, please reply directly to this email.” which I did about 32 hours ago.
08-10-2024
They didn’t ask for anything. They just stated that I could not use Shopify payments anymore.
08-09-2024
Hi, I'm asking if they respond once you reply to their email. Its been over 24 hours at this point. Tks
08-09-2024
No, the trust and safety team. Tks
08-09-2024
Im assuming there is no way to know from the order details which it is? ie did they sign up for the first time or did they already have an account. Thank you again
08-09-2024
Thank you, but isn't it possible that with the "Captured using a card ending in x via Shop Pay" they were signing up for shop pay for the very first time? ie they still have to enter all their info like cc info and address etc?
08-09-2024
yes that is my question. Does this team respond back and approximately how long do they take to respond? tks
08-09-2024
If an order has "$x.00 USD was captured using a card ending in x via Shop Pay." vs"$x.00 USD was captured using a card ending in x."Both show shopify payments as the gatewayWhat exactly is the difference? Does every “captured using a credit card endi...
08-09-2024
Does this team actually reply back ?
