apparently you need to be the store owner to see the merge customers option.  

It still doesn’t work in Shopify Plus with Avalara.

Had you already fulfilled and archived the order?  Interesting.... we also edit orders when the wrong size was picked etc that for sure causes a return in sales....

@PDP_Bookkeeper @mjsupplyco  we have been editing orders to solve this. However the problem then becomes that the edited items are considered returns and the returns are way way overinflated on our reporting. I can’t figure out a way to differentiate...

Can you please clarify what you mean by processes an exchange? Is there a new “exchange” function? Or do you mean process a new sales order, refund original in full and capture payment again? We have always been able to do that. Unfortunately recaptu...

This is extremely frustrating. We’re on Shopify Plus using Avalara and we are having so many problems with partial refunds. Customers do NOT want to re-enter their credit card info nor should they. If we do a full refund, we’re at risk to not recaptu...