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We have a similar situation. 3 fraud chargebacks because Shopify approved them without matching billing addresses. We are just out the money and our product. There were zero fraud indicators on 2 of these orders. And the cherry on top is we get a lit...
I don’t believe Shopify submits my info to the bank. I had a similar situation where the customer arranged delivery, signed for the package and I had proof of all of it. This has happened several times. I also don’t believe they submit docs because I...
I have an order that needs a partial credit but NOT to be fulfilled. Is it possible to fulfill the order, process the credit then unfulfill the order so we can process it normally? We typically run 5-6 weeks before we fulfill an order. I usually ask ...
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