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Any chance you'd be willing to share (or directly message me) the bogus site in case it can offer an6 clues on what we're dealing with? I wish we weren't all going through this headache.
03-20-2024
Many merchants, including myself, have had captcha enabled the entire time. This is NOT a solution. The only effective method of preventing ACs and completed checkouts by these bots is to disable any $0 products (as hidden prods, protected prods, & p...
This issue has also affected items with a value over $0 (this did not happen to me, I disabled my $0 items when actual orders first started coming through). From another thread on this same topic:
03-12-2024
I've personally reached out to @Shopify multiple times and from what I'm hearing from others, it sounds like Shopify has at least acknowledged the issue. Still, we're not seeing a fix or any real gesture from Shopify showing that they're taking actio...
Klavio is not the commonality between shops who are being targeted by this particular bot. What each of us have experienced is that it finds shops with $0 items, hidden and visible, and goes from there. If you're serious about trying to figure this ...
Are you saying that the price of the item itself -not just within the sale, but in the individual product profile- was edited to ZERO after a James James & Co. checkout? That sounds like a HIGH ALERT issue that needs to be on Shopify's radar asap.
I have tried everything I can to escalate this with Shopify: multiple cs chats. calls, & twitter. I keep being advised to either activate captcha (which I already had) or install an app. Unfortunately, from what I'm hearing in other threads (linked a...
TEMP FIX: I've set my $0 items to "draft" and haven't seen the James James bot since [02/13]. This is a temporary fix as far as I'm concerned and I don't plan on settling for removing those items from my shop permanently. I'd love to know if anyone e...
02-17-2024
Nope! This thread has a list of apps between two users experiencing this issue: https://community.shopify.com/c/technical-q-a/james-james-and-the-world-of-automated-abandoned-cart-robots/m-p/2446453#M151036 At this point I'm positive these bots are c...
Interesting! We don't have any common apps (besides the default Shopify email app), but that doesn't mean we don't have common app developers. I'm not able to do a deep dive on that at the moment, but here are the apps we currently have installed: A...
02-15-2024
As a temp fix I set my $0 products to "draft" on Tuesday 2/13 and haven't seen James James since. That said, I'm not settling for this solution as a long term fix and I'm 100% with you on considering other platforms of @Shopify doesn't offer a solut...
02-13-2024
I had 14 orders in 12 min this morning with the same name pattern, randomized emails from the same domain (@rtremail.com), and with a different IP for every order. Here's a thread w/ myself & 2 others having the same AC issue: https://community.shopi...
I appreciate you casting the net, Jamie! Here are other threads I've found regarding the same bot/issue: https://community.shopify.com/c/shopify-discussions/potential-spam-in-my-abandoned-cart/m-p/2437486#M420131https://community.shopify.com/c/shopif...
It sounds like this could work for James James' abandoned checkouts, which look to be created using recurring credentials. Unfortunately, the related orders made in my store were all placed with different email addresses, from different IPs, using di...
We've had 97 abandoned checkouts from James of San Antonio, CA since Jan 25th. This morning, James-bot started completing purchases for one of our free ($0.00) items, completing 14 checkouts in 12 minutes under names like "Will Will", "Tyler Tyler" a...
