Eunice
Shopify Staff (Retired)
Last Activity: Dec 08 22:58:57
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Did you know Shopify has the ability to host third-party domains by either transferring or connecting them to your store? That’s right, you don’t have to purchase your domain from Shopify. I...
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Hi, @rae1234 Eunice here from Shopify. Thanks for posting, and welcome to the Community.It's good to hear you've already been in touch with Shopify Support and that someone will be in touch. I'm sorry to hear though that you didn't find the chat func...
Hey, @admin2022 Happy to clear up the confusion for you.You can change your store name by going to General > Settings from your Shopify admin. However, this isn't to be mistaken with changing the myshopify.com URL; this is something that cannot be ch...
Hi, @goodrepo Eunice here from Shopify, thanks for posting!Sometimes, when we make changes, our browsers can store old information causing issues like this to arise. When you make a change in your Shopify admin that doesn't reflect on your storefront...
Hi, @admin2022 Eunice here from Shopify. Thanks for posting, and welcome to the Community!I understand you'd like to transfer your original myshopify.com URL (store name) from your 1st store to your 2nd store. However, it's not possible to do so at t...
Hey, @KJ9 Eunice here from Shopify. Thanks for posting, and welcome to the Community!Since you are under the age of 18 you do need some assistance from a parent or legal guardian. The main account owner, contact information, and bank account details ...
Hey, @LincPlus-Tech Eunice here from Shopify. Thanks for reaching out, and welcome to the Community!   You need to verify your old bank account information to edit your banking information. If you think this is what the issue could be then please rea...
Hi, @circln4900 Eunice here from Shopify, thank you for posting today.From your message, it sounds like your store has recently been locked due to an AUP violation. The only way to get your account unlocked, or understand why your account is currentl...
Hey, @Kurt82 Eunice here from Shopify, thanks for taking the time to post today.I can understand your frustration with this. I recommend clearing your browser's cache and cookies before trying to log in to your store again. Sometimes issues like this...
Hey, @Madcap717 Eunice here from Shopify. Thanks for posting! I'd love to help you with this.Let's try some basic troubleshooting first of all. Sometimes issues like this can be caused by your browser. I understand you have already tested both deskto...
Hey, @Blissfood Eunice here from Shopify. Thanks for posting!Selecting the Pause and Build plan means that when you decide to unpause, you'll need to select a new plan as your old plan is no longer valid. When you're ready to reopen your store, log i...
Hey, @Nemanja2 Eunice here from Shopify. Thanks for posting!To find support for this particular question I recommend checking out the theme's documentation. Alternatively, you can contact the theme developer for support. It's good to note that the Sh...
Hey, @wearglasses Eunice here from Shopify. Thanks for posting, and welcome to the Community!From your message, it sounds like you'd like to use the domain that is currently attached to your inactive store. While we're unable to erase inactive stores...
Thanks, @Hbender1 I can see you were sent an email from Thomas, one of our Merchant Verification Specialists. I have left a note for Thomas to reach out to you again.Thank you for your patience with this one.
What's your ticket number, @Hbender1? I cannot action anything on my end without authorizing your account, but I can see where things are at.
Hi, @Hbender1 Eunice here from Shopify. Thanks for posting!From your message it sounds like you already have an open support ticket for this, is that right? If yes, then you should have received an email from a staff member at Shopify. I can't confir...
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