Hi @Mishell, make sure you are either the store owner, or that the store owner has given you the appropriate permission(s) to change Settings.  Without one of those two things, you won't get the option to change the label size.  Good Luck!!

It appears that my solution posted before seems to be because I was the shop owner and not on a staff account. HOWEVER, once I changed the label format for one order, the 4x6 format now shows up as the default option for all of my staff accounts. Not...

FYI, after my post I went through a chat session through the Shopify Support center.  Apparently the blue "change format" link ONLY shows up during the initial "purchase flow" for the label.  Once you have purchased it, if you go back later to try an...

I am having the exact same issue, and my screen looks the same as running_deyo's.  When I create a label and go to print it, I never get the "blue change format option" next to "8.5 x 11 inch paper."   There is also no way to select thermal labels as...