robertsonak
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‎07-13-2022 03:01 AM
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Facebook "Commerce Manger" is the issue. You must go through this management platform. here is a link I found: https://www.facebook.com/business/tools/commerce-manager  It is awful that Facebook is forcing business to use this tool now.
Sorry for the delay. So this solution above worked for us. The key is you have to be in Facebook "Commerce Manger." Once in it, follow the steps. It worked and fixed our problem. 
So, mobile device and desk tops should be the same. I am seeing the issue on both. I did get this response today from Shopify:________________________________________________________________________________________________________________Elaine (Shop...
Unfortunately no... Over the past few months I have been told it is Facebook issue from the Shopify techs and Facebook is saying it is a Shopify issue.  Still trying to find a resolution. 
Nicolejones2310, Thank you for this information. When you say go to the shipping section, are you talking about the Facebook shipping section or the Shopify shipping section?
Good morning Luna,  I wanted to provide an update on this request in that we have figured out the issue. I spoke with Julian H. last night with customer service as directed, and he was going to touch base with you as well.  The issue was I was going ...
Hi Luna,  Let me answer your questions:Your store is located in the United States. YESYou're using Shopify Payments. YESYou're using an EMV card reader (If you're not using an EMV card reader, then you can accept card payments without a signature onl...
Good morning,Can anyone tell me how to disable the customer signature in Shopify POS?Due to COVID, we had a very upset customer yesterday where it was requiring it, and per PCI compliance, we cannot sign for the customer. I have a bad feeling I will ...
Good morning, So after reviewing my Shopify Facebook Store we noticed that it is applying FREE SHIPPING to everything? We do Free shipping with $80 or more. Can anyone tell us how to turn this off or tell us how to adjust this?Thank you, 
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