If the limitation is still there then, the reply by your AI assistant is wrong? Could you please clarify this?   

Thank you for your help! Yes, we are sure that we did not delete the old custom items (I think more than 10). We will just contact Shopify customer support. 

Hi,  Thank you for your prompt reply.  "it's possible that the previous custom items were accidentally deleted or removed from the invoice during the editing process." I think this is not the case for this draft invoice. There were a lot of custom it...

Hi,  We had this draft invoice sent to a customer. After a few days, we added a new custom item to the draft invoice, updated it, and send it to the customer. However, only the new custom item remained and the older custom items are all gone. Is ther...

They still haven't fixed it. Both paypal and shopify are not doing anything.  although the reported cases is lower now than before, but it is still happening. 

And if it is with the cards, usually we can see in the invoice timeline about the failed attempts. But this time, as in no error logged. 

There is no issue with cards. Because one of them tried it just few hours after and it went through. 

Hi,  For the past few days or weeks, we have been getting inquiries/complaints from some of our customers that their payment was failing. One of our customers sent us a screenshot of the error. It shows "There was an issue processing your payment. Tr...

All of us can access our store except from one of our staff. She is getting the same error. Cleared the browser cache and cookies, used incognito, used different device and network connection and still no luck. Here is our store tokudeals.myshopify.c...