Thank you for explaining that, Olivia! I will get in touch with the live team! 

Hi Olivia! This is what I see when I click no Slideshow. There is no Setting option there that I can see. 

Sorry, Olivia! I misunderstood what you wanted. When I click on the Customize button (there is no Customize Theme button), this is what I see.

Thank you for responding, Olivia! I use Venture version 6.0.1. I've attached a screenshot where you can see the top and bottom cut off, as well as the original image made to the suggested dimensions. I've seen it cut off more depending on monitor siz...

When I click on Customize>Slideshow, I can't find Setting anywhere. Where should I be looking? 

I have a similar problem, but it's that the top and bottom of the banner are cut off depending on the computer screen. I make my banners so the important info is in the centre to fit mobile, but with the top and bottom cut off on desktop computers, i...