@Anayah1 Hello.  That is exactly what I did - just with Square.  I originally set up my Instagram shop at mysite.square.site and broke it by going to my  domain.  If you look on page 3 of this thread you can see what my steps were to fix everything a...

@MitraTheLabel Yes, but this only works if you don't have an auto feed / Pixel connected because after you change your URL, it'll be overwritten in whatever batch update your current site provides.

@BrunoChoran Yeah - that is much more complicated that what happened with me.  So sorry you're going through that!  If I ever find anything out about fixing this, I'll be sure to let you know.

@Rustikheart Unfortunately, yes.  That's exactly what I had to do.  I tried to get in contact with FB / IG and a week later they finally responded and said someone else is dealing with it.  I saw too many people on this forum say they were waiting 1-...

Hello Everyone.  I got mine working again, but I went in a roundabout way.  I am working with Square and not Shopify - but I thought I would share what I did: Over the weekend, I completely disconnected my Facebook / Instagram from my Square feed.  S...

@Christiandolz You've been waiting three months with no fix?  

Let us know how that goes.  I can't switch back from business to personal.  I would lose all of my insights and shop and everything - without any guarantee that they would approve me for a new shop.I'm not sure about the DNS issue because I went from...

Has anyone made any progress with Facebook or Instagram?  I haven't even received a single response from them.

I think it has to be a FB / IG issue.  Because I'm using a Square site and am having this issue.  I'm getting no response from FB or IG regarding my two support requests.It really feels like our Instagram accounts have been put in limbo / no mans lan...

I don't have the chat option on that page.  I've just done two support emails.  One yesterday and today.  Still waiting to hear back.  If I get any information / instruction of value, I'll be sure to let everyone know.

How did you get in contact with Facebook / Instagram "business", please?  I'll reach out to them too.  Thanks! 

Same here.  I purchased my own domain so I could have more control over my website and now like you, Instagram is saying my catalog doesn't match how I originally set up Instagram shopping. And I don't have the option of changing that domain anywhere...