Jan 27, 2021
Was wondering if anyone else is receiving complaints that customers cannot use Apple Pay or PayPal for in-store pickup options? I see that the only option is Shop Pay, was hoping if anyone had any p...
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11-02-2023
It's honestly hilarious that a platform with all of these bells and whistles rely on 3rd party's to charge their customers for simple print outs for orders or draft invoices. Like???
@Scott1968 I had tagged you in the reply with the third party we're using. I'd reach out to them to go over your use case. They are very responsive.
I used to call @Shopify every three months to raise the issue and they were less than helpful. Very kind people but every single suggestion they had went nowhere. App developers they recommended even admitted that Shopify built their shipping feature...
@EvenGreenerNat @Scott1968 @Miriamm https://apps.shopify.com/shipping-ratesThey figured it out. I've been running with them since 12/2021 and for the most part they have this issue nailed down. I'm now running a 'Weight Based' scenario with the foll...
If you are referring to our Shipeasy setup, I just named the rates corresponding to each shipper as we are not calculating live rates through the app. We also don't ship internationally so our rates aren't too complicated.
@einardo @MeredithJ https://apps.shopify.com/shipping-ratesThey figured it out. I've been running with them since 12/2021 and for the most part they have this issue nailed down. I'm now running a 'Weight Based' scenario with the following conditions...
Interesting, that's frustrating. I do see abandoned carts on my end but I haven't tested out abandoning my own carts to confirm. The issue I'm dealing with at the moment is customer gift notes/order notes not pulling through into the order admin. Per...
@Scott1968 Both of these solutions were suggested from Shopify and I credit both of you for manually putting things in place. With tons of brick and mortar action out of 5 locations, live inventory syncs with our POS, and having over 16K Skus, I wou...
And I'm tired of hearing from @Shopify , "Any feedback you share is reviewed by the Plus Support Leadership team and is used to improve your experience." It's been over a year now and I'm afraid it's falling on deaf ears.
Yea, the back and forth with Shopify hasn't been fruitful. I try to follow up on this issue every 2-3 months. Even app developers who want to help say Shopify has made it impossible to fix. One app developer said: "Since this separation/addition happ...
I've reached out to multiple people at Shopify regarding this. Same answer every time. "This is desired when merchants are shipping items from multiple warehouses and do need to collect shipping costs for multiple areas." When you explain that all sh...
@markdc Please let us know how that goes. This is a problem we have been trying to solve for a long time now and Shopify refuses to consider this as an actual issue.
Appreciate your help @einardo. We looked into that solution as well and it doesn't work for us with the reasons you mentioned amongst others. On top of that, we are not looking to pay for a band aid solution for such simple functionality when already...
I have a feeling they are trying to cater to drop shippers than actual merchants and turning a blind eye on this functionality. Similarly to your position, this makes me look bad as the ecommerce head for our company having no answers and trying to e...
+1 Here - Combined rates are killing our business. Shopify suggestions flat out don't work.