georgiak
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‎03-04-2023 12:26 PM
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The slow turnaround is hard.  It was the same for me, though Shopify did acknowledge my support request right away.  As they did with you, they "escalated to the Shipping team", but did not confirm that UPS had dropped the charges or even let me know...
I'm glad!  No problem!
Hi @wellnessliving , I'm sorry you are going through this.  This sounds stressful and frustrating. I can't believe you have the added chaos of your credit card being hacked.  I hope Shopify support gets back to you ASAP. Apparently when we Shopify me...
Hi Risolve1.  Did Shopify help you take care of those charges?  My understanding is that this was a defect in UPS's system.  UPS charged Shopify customers instead of charging Shopify's master account.  I don't see this as an intentional move by Shopi...
Updates! 2/10/2023Me to Shopify Support: Hi Heidi,Thanks for your message. I have both questions and concerns."often, we find these invoices are billed in error to your account" - indeed, this does seem to be happening frequently, as evidenced by the...
Hi Rayshuggs, thanks for checking in.  I got the following response today from a shipping support specialist.  I also received a fifth UPS invoice in the mail today.  None of the Shopify support team have offered any answers about why these invoices ...
Hi Shay, thanks for your message.  Your guidance, while helpful and appreciated, is not a solution.  We either received these incorrect invoices via fraud or a failure of Shopify's system.  We merchants deserve to know what happened, why it happened,...
Shopify needs to warn merchants that this fraud is occurring. Whether the fraudulent activity is happening in Shopify's or UPS's system is irrelevant. The UPS accounts where these fraudulent charges are occurring are managed by Shopify and we don't ...
 To all merchants receiving UPS invoices associated with your Shopify stores, please take a look at the following threads regarding fraudulent UPS invoices Shopify merchants have been receiving lately. Double-check your Shopify order history to verif...
To all merchants receiving UPS invoices associated with your Shopify stores, please take a look at the following threads regarding fraudulent UPS invoices Shopify merchants have been receiving lately.  Double-check your Shopify order history to verif...
This is very useful information, @Suzannadai!. Thanks so much for sharing.  I was about to get back in touch with Shopify support.  I will pass the information you shared.
I had two recent communications with Shopify since I last posted on this thread. Friday, February 3rd: I shared an update about my most recent phone call with UPS, getting my four fraudulent invoices canceled, but being told by the UPS rep that this ...
Hi @Cassandralynne2, welcome to the club.  Sorry this happened to you, too.
I called UPS yesterday and was more insistent that UPS should cancel these invoices.  The representative I talked to said there's no way these invoices were caused by a flaw in their system, but instead insisted it was a problem with Shopify's system...
I called UPS yesterday and was more insistent that UPS should cancel these invoices.  The representative I talked to said there's no way these invoices were caused by a flaw in their system, but instead insisted it was a problem with Shopify's system...
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